Amazon India has announced the creation of more than 100,000 seasonal job opportunities across its vast operations network, in preparation for the upcoming Indian festive season. These employment opportunities encompass both direct and indirect roles and are scattered across various Indian cities, including Mumbai, Delhi, Pune, Bangalore, Hyderabad, Kolkata, Lucknow, and Chennai.
As Amazon gears up for the Great Indian Festival (GIF) commencing on October 8, 2023, with early access for Prime customers starting on October 7, the majority of these new hires have already been integrated into the existing Amazon India network. The goal is to enhance the company’s fulfillment, delivery, and customer service capabilities, ensuring a seamless shopping experience for the millions of customers eagerly anticipating the festival sale.
Akhil Saxena, Vice President Operations, APAC, MENA, LATAM, and WW Customer Service Head at Amazon, expressed, “We are welcoming an additional workforce of over 100,000 to strengthen our fulfilment, delivery and customer service capabilities and ensure a great shopping experience for millions of customers who are looking forward to shopping with us. Beyond elevating customer satisfaction, seasonal hiring plays a vital role in empowering individuals with work opportunities and financial independence, and more importantly, boosting the festive economy.”
The newly hired personnel will be responsible for tasks such as picking, packing, shipping, and delivering customer orders efficiently and safely. Among the new hires are customer service associates, some of whom are part of the virtual customer service model, aimed at providing an enhanced customer experience as Amazon expands its presence across India.
Selim S K, one of Amazon India’s recent seasonal hires, expressed gratitude for the opportunity, saying, “I am grateful for the opportunity to contribute to Amazon’s commitment to delivering exceptional service to customers. The work environment and facilities, with a particular focus on everyone’s health and safety, are truly commendable.”
Amazon’s competitor, Flipkart, has also announced its plans to generate over 100,000 new job opportunities throughout its supply chain, including fulfilment and sortation centers and delivery hubs. The Walmart-owned e-commerce firm is gearing up for the 10th edition of its annual flagship event, The Big Billion Days (TBBD), which is also scheduled to start on October 8. In anticipation of the festive season, Flipkart is focusing on hiring and creating a large number of seasonal jobs across its pan-India supply chain to meet the surge in customer demand.
Amazon India boasts a robust fulfillment and delivery network, along with significant partnerships. The company has fulfillment centers in 15 states, offering 43 million cubic feet of storage space for seller inventory, benefiting over 1.3 million sellers in the country. Additionally, Amazon India operates sortation centers in 19 states and has a network of nearly 2,000 Amazon-operated and partner delivery stations. It collaborates with 28,000 ‘I Have Space’ partners and numerous Amazon Flex partners, all committed to delivering smiles to customers nationwide. These efforts are further reinforced by Amazon’s symbiotic public and private partnerships.
As e-commerce companies brace themselves for the high demand expected during the upcoming festive season, India is projected to witness the creation of 500,000 new jobs for gig workers, according to the staffing solutions company TeamLease. Initially, the country had around 200,000 open positions for gig workers, primarily in last-mile delivery and warehouse operations. This number is expected to reach 700,000 by December. TeamLease anticipates a remarkable 25 percent increase in gig jobs during this year’s festive hiring, reflecting the sector’s positive outlook and aspirations to boost overall sentiment.
Interestingly, the demand for roles in warehousing operations, last-mile delivery, and call center operations is higher in Tier-II and Tier-III cities compared to Tier-I cities like Bengaluru, Delhi, Mumbai, and Hyderabad. This trend highlights the increasing opportunities in smaller cities and towns, contributing to the economic growth and employment opportunities across the country.