Apptweak Careers, Work from Home for Junior Customer Support Specialist Role. Bachelor’s degree in a relevant field (e.g., Business, Marketing, Communications, or a related discipline) candidates can apply for the post.
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Apptweak Careers, Work from Home – Overview
- Company – Apptweak Work from Home
- Role – Junior Customer Support Specialist
- Qualification – Bachelor’s degree in a relevant field (e.g., Business, Marketing, Communications, or a related discipline)
- Experience – 1 Year plus
- Location –Remote ( Hiring office Bangalore) hybrid
- Salary –4 Lpa – 5 lpa
ABOUT Apptweak COMPANY
Apptweak is a platform that focuses on helping mobile app developers and marketers optimize their app store presence, improve their app’s discoverability, and enhance their app’s performance in app stores like the Apple App Store and Google Play Store. The platform offers a range of tools and data analytics to assist in these efforts.Apptweak offers tools to analyze and optimize app metadata (titles, descriptions, keywords) to improve an app’s visibility in app store search results and rankings.
Apptweak Careers, Work from Home – Roles & Responsibilities For Junior Customer Support Specialist
- Serve as the first point of contact for customers seeking technical assistance or support via our chat system (Intercom), as well as via email.
- Address customer queries, troubleshoot technical issues, and provide timely resolutions to ensure high levels of customer satisfaction.
- Collaborate with cross-functional teams, including product development and engineering, to escalate and resolve complex customer issues effectively.
- Provide product guidance to customers to enhance their understanding and effective use of our SaaS solutions.
- Proactively identify and report product issues or enhancement opportunities to the appropriate internal teams.
- Investigate and resolve billing-related inquiries, ensuring accurate billing, and maintaining a high level of transparency in all financial matters.
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Apptweak Careers, Work from Home – Skills Required
- Strong technical acumen and familiarity with SaaS products and applications.
- Excellent problem-solving skills with the ability to troubleshoot and diagnose technical issues effectively.
- Outstanding communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users.
- Empathetic and patient attitude with a customer-centric approach to support.
- Ability to prioritize and manage multiple customer inquiries simultaneously while adhering to SLAs.
- Detail-oriented and highly organized to maintain accurate support records and documentation.
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HOW TO APPLY FOR Apptweak Careers, Work from Home ?
To apply for the Apptweak Careers, Work from Home – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Junior Customer Support Specialist-Remote ( Hiring office Bangalore) Hybrid
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Apptweak Careers, Work from Home – Frequently Asked Question?
What is the Apptweak Work from Home selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 4 Lpa – 5 lpa for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.