ATRIA CONVERGENCE TECHNOLOGIES LTD WALK IN INTERVIEW FOR COLLECTION RETENTION EXECUTIVE – ANY GRADUATE / ANY PG / ANY PHD
Atria Convergence Technologies Ltd walkin interview for Collection Retention Executive for Delhi / NCR Location. Any graduate / Any PG / Any PhD with 2-5 years of experience can apply for the post.
The complete details of this jobs are as follows :
- Company – Atria Convergence Technologies Ltd
- Role – Collection Retention Executive
- Qualification – Any graduate / Any PG / Any PhD
- Experience – 2-5 years
- Location – Delhi / NCR
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Delhi, Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Rajasthan, UP & Gujarat.
WHAT YOU WILL BE DOING AS COLLECTION RETENTION EXECUTIVE – DELHI / NCR LOCATION
- Upselling Broadband plans (high Value and long-term subscriptions) to existing customer
- Creating prospects by tele-calling existing subscriber base
- Ensuring productivity norms of calling attempts, connects and conversion are as per expected company norms
- Providing service assurance to customers and on-call resolution
- Retention of existing customers through convincing skills and service assurance
- Capturing voice of customer and interactions in CRP
- Capturing customer satisfaction levels and delivering high quality resolution
- For upsell of high-end plans & Long-term plans to existing customers.
- Retention of existing customers through problem resolution and service assurance
- High Productivity in tele-calling along with good communication skills required in both English and Hindi
- Excellent convincing skills & customer centric approach