BPO CONVERGENCE WALK IN INTERVIEW FOR CUSTOMER CARE EXECUTIVE – VOICE / INBOUND – UNDER GRADUATE
BPO convergence walkin interview for Customer Care Executive – Voice / Inbound for Noida, Delhi / NCR Location. Under Graduate with 0-1 years of experience can apply for the post.
The complete details of this jobs are as follows :
- Company – BPO convergence
- Role – Customer Care Executive – Voice / Inbound
- Qualification – Under graduate
- Experience – 0-1 years
- Location – Noida, Delhi / NCR
BPO Convergence Pvt. Ltd. BPOC group started in the year 2005 & is today a Business Process Management Solution & Services provider with presence across India & customers from across the globe.
WHAT YOU WILL BE DOING AS CUSTOMER CARE EXECUTIVE – VOICE / INBOUND – NOIDA, DELHI / NCR LOCATION
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Both Voice / Inbound process is necessary.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.