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Table of Contents
Capita – Remote Work From Home Jobs – Overview
- Company – Capita Work from Home
- Role – Analyst – Service Desk
- Qualification – Any Graduate
- Experience – 0-1years
- Location – Remote (Pune)
- Salary- 3lpa – 6lpa
Capita – Remote Work From Home Jobs – ABOUT COMPANY
Capita is a prominent business process outsourcing company that provides a diverse range of technology-enabled business services. With a focus on delivering innovative solutions, Capita offers comprehensive support in areas such as customer management, digital technology, software solutions, and consulting services. The company caters to various sectors, including government, healthcare, education, and financial services, and is dedicated to providing remote work opportunities that allow individuals to contribute to the organization’s mission from the comfort of their homes. With a commitment to fostering a collaborative and inclusive work environment, Capita continues to create meaningful employment opportunities for remote workers worldwide.
Capita – Remote Work From Home Jobs – Analyst – Service Desk Responsibilities
- User support: Providing prompt and effective technical support to end-users by addressing their IT-related issues, troubleshooting problems, and offering guidance on the use of various software and hardware.
- Incident management: Logging and tracking IT incidents or service requests, ensuring timely resolution, and escalating complex issues to the appropriate IT teams or higher-level support, if necessary.
- System monitoring: Monitoring the performance and functionality of IT systems and networks to identify and address potential issues or anomalies, ensuring minimal disruption to the organization’s operations.
- Documentation: Maintaining accurate and up-to-date records of incidents, service requests, and troubleshooting procedures, which can serve as a knowledge base for future reference and training purposes.
- Communication: Providing clear and concise communication to end-users regarding the status of their reported issues, updates on ongoing incidents, and instructions for resolving common IT problems, fostering a positive user experience and customer satisfaction.
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Capita – Remote Work From Home Jobs – Skills Required
- Technical proficiency: A strong understanding of various hardware, software, and IT systems is essential for diagnosing and resolving technical issues efficiently.
- Problem-solving abilities: Strong problem-solving skills are necessary for analyzing and troubleshooting technical issues, identifying root causes, and implementing effective solutions in a timely manner.
- Customer service: Excellent customer service skills are crucial for providing friendly and helpful support to end-users, ensuring a positive and professional experience during IT interactions.
- Communication skills: Effective communication, both verbal and written, is essential for explaining technical concepts clearly to non-technical users, as well as for documenting incidents and solutions accurately.
- Time management: Efficient time management is necessary for prioritizing and managing multiple tasks simultaneously, ensuring that IT incidents are resolved promptly and that service levels are maintained.
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HOW TO APPLY FOR Capita – Remote Work From Home ?
To apply for the Capita Careers, Work from Home Jobs – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Capita Careers, Work from Home Jobs company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
Capita – Remote Work From Home – Frequently Asked Question ?
What is the Capita selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3lpa – 6lpa for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.