Cogenthub Walkin Drive For Inbound Process role. 12+ candidate can apply for the post
Table of Contents
Cogenthub Walkin Drive -Overview
- Company – Cogenthub (Walk in)
- Role – Inbound Process
- Qualification – 12+
- Experience – 0 – 3 years
- Location – Kolkata
- Salary – 1.25-3 Lpa
Cogenthub Walkin Drive – ABOUT COMPANY
CogentHub is a global provider focused on the delivery of business solutions integrated with the latest technologies. We bring together data and technology to enable our clients to attain their strategic business goals and gain competitive advantage. With our considerable experience across several industries and technology expertise, we deliver outsourcing and management consulting services.
Cogenthub Walkin Drive – Inbound Process Responsibilities
- Customer Interaction: Engaging with customers or clients who reach out through various channels such as phone calls, emails, or chat. This involves addressing their queries, concerns, or requests in a prompt and professional manner.
- Information Retrieval and Documentation: Gathering necessary information from customers to understand their needs or issues. This may involve accessing databases, documentation, or systems to provide accurate and relevant information.
- Problem Resolution: Resolving customer issues or problems efficiently. This may require problem-solving skills, product knowledge, and the ability to navigate through processes to find appropriate solutions.
- Order Processing: If applicable, handling incoming orders or requests for products and services. This involves accurately processing orders, confirming details, and ensuring a smooth transaction process.
- Quality Assurance: Ensuring that interactions meet quality standards and comply with company policies. This may involve adhering to scripts, following specific procedures, and maintaining a high level of professionalism in customer interactions.
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Cogenthub Walkin Drive – Skills Required
- Communication Skills: Clear and effective communication is fundamental. This includes active listening to understand customer concerns, articulating information in a concise and understandable manner, and adapting communication style to suit different customers.
- Empathy: The ability to empathize with customers and understand their perspectives is crucial. Empathy helps in building rapport, calming frustrated customers, and providing personalized assistance based on the customer’s emotions and needs.
- Problem-Solving Skills: Inbound processes often involve addressing customer issues and finding solutions. Strong problem-solving skills enable representatives to analyze situations, identify root causes, and implement effective solutions to meet customer needs.
- Time Management: Handling multiple inquiries or tasks simultaneously is common in inbound processes. Efficient time management skills are essential to prioritize tasks, meet response time expectations, and ensure a timely resolution of customer issues.
- Product and Process Knowledge: A good understanding of the products or services being offered, as well as the organization’s processes and policies, is critical. This knowledge enables representatives to provide accurate information, guide customers effectively, and contribute to a positive customer experience.
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HOW TO APPLY FOR THE Cogenthub Walkin Drive INTERVIEW?
To apply for the Cogenthub Walkin Drive Interview Candidate need to walk in to the Venue that is given below.
FOR Kolkata LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|0 – 3 years
|9230998539 (HR Shipra) 9230998537; 9304356119 (HR Tannu)
|15th January – 16th January
|11.00 AM – 5.00 PM
|Martin Burn Business Park, Level 7, Unit – 7A, BP Block, Salt Lake Sector – V, Kolkata – 700091 (Beside Techno polish Building).
Cogenthub Walkin Drive – Frequently Asked Question?
What is the Cogenthub Walkin Drive selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is1.25-3 Lpa for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.