Concentrix off Campus Recruitment 2023 Hiring As Associate, WFM Dialer/ Operations Representative Role. Any Graduate Candidates can apply for the post.
Table of Contents
Concentrix off Campus Recruitment 2023 – Overview
- Company – Concentrix
- Role – Associate, WFM Dialer/ Operations Representative
- Qualification – Any Graduate
- Experience – 0-3years
- Location – Kolkata/ Ranchi/ Visakhapatnam/ Noida/ Chandigarh/ Hyderabad/ Pune/ Thane/ Bangalore/ Chennai/ Gurgaon
- Salary- 3Lpa -8Lpa
ABOUT Concentrix COMPANY
Concentrix is a global technology and customer experience management company known for providing a wide range of business solutions and services. With a presence in over 40 countries, Concentrix offers customer engagement, digital transformation, and technology services to help organizations optimize their operations and enhance customer interactions. The company specializes in customer service outsourcing, digital marketing, analytics, and technology solutions, making it a trusted partner for businesses seeking to improve customer satisfaction, streamline processes, and achieve greater operational efficiency. Concentrix’s commitment to innovation and excellence in customer experience management has solidified its position as a leading player in the industry.
Concentrix off Campus Recruitment 2023 – Associate, WFM Dialer Responsibilities
- Dialer Configuration: Configure and optimize dialing parameters and settings in the automated dialing system to ensure efficient and compliant outbound calling, considering factors such as call pacing, retry strategies, and campaign priorities.
- Campaign Management: Execute and monitor outbound calling campaigns, including managing lists, segmenting data, and coordinating with relevant teams to ensure the timely and successful execution of campaigns.
- Performance Monitoring: Monitor dialer and campaign performance, analyze key metrics, and generate reports to assess the effectiveness of outbound calling strategies, making adjustments as needed to improve performance and achieve campaign objectives.
- Compliance Adherence: Ensure compliance with regulatory requirements and industry standards governing outbound calling practices, including Do-Not-Call (DNC) regulations, and implement necessary safeguards to protect against violations.
- Issue Resolution: Identify and troubleshoot issues related to the dialing system, campaign execution, or data quality, collaborating with IT and operations teams to address and resolve technical or operational challenges.
Concentrix off Campus Recruitment 2023 – Operations Representative Responsibilities
- Data Entry and Documentation: Accurately input and maintain data in various systems, databases, or spreadsheets, ensuring completeness and correctness for records and reports.
- Process Execution: Execute and oversee day-to-day operational processes, following established procedures and guidelines to ensure the smooth and efficient flow of operations within the organization.
- Communication: Communicate with internal teams, clients, or external partners to convey information, provide updates on operational processes, and address inquiries or concerns.
- Issue Resolution: Identify and resolve operational issues or discrepancies, collaborating with relevant teams to implement solutions and prevent reoccurrence of problems.
- Quality Assurance: Conduct quality checks on operational processes, ensuring compliance with established standards, and participating in continuous improvement initiatives to enhance overall operational efficiency.
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Concentrix off Campus Recruitment 2023 – Skills Required
- Customer Service Skills: Exceptional customer service skills are essential, as Representatives often interact directly with customers or clients. This includes active listening, empathy, clear communication, and the ability to resolve issues efficiently while maintaining a positive attitude.
- Attention to Detail: Precision and accuracy are critical, particularly in tasks like order processing and data management. Being detail-oriented helps prevent errors and ensures that processes run smoothly.
- Problem-Solving Abilities: Representatives in Operations frequently encounter challenges and discrepancies. Strong problem-solving skills enable them to identify root causes, develop effective solutions, and implement improvements to streamline operations.
- Communication Skills: Effective written and verbal communication skills are vital for conveying information clearly, documenting interactions, and collaborating with cross-functional teams within the organization.
- Organizational Skills: Managing tasks, documentation, and customer interactions requires excellent organizational skills. Representatives must stay on top of their responsibilities, prioritize tasks, and maintain accurate records.
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HOW TO APPLY FOR Concentrix off Campus Recruitment 2023 ?
To apply for the Concentrix off Campus Recruitment 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Concentrix off Campus Recruitment 2023 company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role- Associate, WFM Dialer (Kolkata Location)
Role – Representative, Operations (Ranchi Location)
Role – Representative, Operations (Visakhapatnam Location)
Role – Representative, Operations (Noida Location)
Role – Representative, Operations (Chandigarh Location)
Role – Representative, Operations (Hyderabad Location)
Role – Representative, Operations (Pune Location)
Concentrix off Campus Recruitment 2023 – Frequently Asked Question ?
What is the Concentrix selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3Lpa -8Lpa for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.