Steps To Apply for Esko Recruitment 2024 · First of all, candidates must visit Esko official website, i.e., Esko .com.
Table of Contents
Esko Recruitment 2024 – Overview
- Company – Esko
- Role – Service Desk Engineer
- Qualification – Bachelor’s degree in computer science
- Experience – 2 years
- Location – Bangalore
- Salary – 4 lpa – 10 lpa
ABOUT Esko COMPANY
Esko is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign, and display industries. With headquarters in Ghent ‐ Belgium, Esko employs around 1,800 associates worldwide.
Esko Recruitment 2024 – Roles & Responsibilities For Service Desk Engineer
- User Support: Service Desk Engineers are responsible for providing frontline support to end-users, addressing their IT-related issues, and offering solutions to ensure the smooth operation of computer systems, software, and hardware.
- Ticket Management: Service Desk Engineers manage and prioritize incoming support tickets or requests. They ensure that each request is appropriately documented, tracked, and resolved within established service level agreements (SLAs).
- Troubleshooting and Issue Resolution: Service Desk Engineers diagnose and troubleshoot technical problems reported by users. They utilize their technical expertise to identify the root cause of issues, implement solutions, and guide users through problem resolution.
- Communication: Effective communication is a key responsibility. Service Desk Engineers interact with end-users to understand and clarify issues. They also communicate technical information in a clear and understandable manner, both in written responses and over the phone.
- Knowledge Base Maintenance: Service Desk Engineers contribute to the development and maintenance of a knowledge base. This involves documenting common issues, solutions, and troubleshooting steps. By doing so, they facilitate efficient issue resolution and empower users to resolve simple problems independently.
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Esko Recruitment 2024 – Skills Required For Service Desk Engineer
- Technical Proficiency: Service Desk Engineers need a solid understanding of computer hardware, software, and operating systems. Proficiency in troubleshooting issues related to desktops, laptops, printers, and common software applications is essential.
- Customer Service Skills: Strong customer service skills are crucial for Service Desk Engineers as they interact directly with end-users. The ability to communicate clearly, empathize with users’ issues, and provide effective solutions in a user-friendly manner is paramount.
- Problem-Solving Abilities: Service Desk Engineers should possess excellent problem-solving skills to diagnose and resolve technical issues efficiently. This includes the ability to analyze symptoms, identify root causes, and implement solutions in a timely manner.
- ITIL Framework Knowledge: Familiarity with ITIL (Information Technology Infrastructure Library) practices is beneficial. ITIL provides a set of best practices for IT service management, including incident management, which is relevant to the responsibilities of Service Desk Engineers.
- Multitasking and Time Management: Service Desk Engineers often deal with multiple support tickets simultaneously. The ability to prioritize tasks, manage time effectively, and handle various issues concurrently is a valuable skill in ensuring that support requests are addressed promptly and efficiently.
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HOW TO APPLY FOR Esko Recruitment 2024 ?
To apply for the Esko Recruitment 2024 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Service Desk Engineer (Bangalore Location)
Esko Recruitment 2024 – Frequently Asked Question?
What is the Esko selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 4 LPA – 10 LPA for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.