Interested candidates can attend the walk-In Interview at the venue and timing details below, along with their updated CV.
EXL WALK IN Drive – Overview
- Company – EXL WALK IN
- Roles – Web Chat Executive
- Qualification – Any Graduate
- Location – Pune
- Work Experience – 1 to 3 years
- Salary – 3-8 Lpa
ABOUT EXL COMPANY
EXL is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world€™s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others.
EXL WALK IN Drive – Roles & Responsibilities For Web Chat Executive
- Customer Support: Provide prompt and accurate responses to customer inquiries, concerns, and requests via web chat platforms, ensuring high-quality customer service and satisfaction.
- Technical Assistance: Assist customers with technical issues, troubleshooting problems with websites, products, or services, and guiding them through resolution steps.
- Product Knowledge: Maintain a thorough understanding of the company’s products or services, including features, pricing, and specifications, to effectively address customer queries and provide relevant information.
- Multitasking: Manage multiple chat conversations simultaneously while maintaining professionalism, attention to detail, and adherence to response time targets.
- Documentation and Reporting: Document customer interactions, inquiries, and resolutions accurately in the company’s CRM system, and generate reports on chat volumes, response times, customer feedback, and frequently asked questions to identify trends and areas for improvement.
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EXL WALK IN Drive – Skills Required For Web Chat Executive
- Written Communication: Excellent written communication skills to effectively communicate with customers via web chat, conveying information clearly and concisely while maintaining professionalism and empathy.
- Customer Service: Strong customer service skills to understand and address customer needs, provide solutions to problems, and ensure a positive customer experience throughout the chat interaction.
- Technical Aptitude: Basic technical proficiency to navigate web chat platforms, troubleshoot common technical issues, and guide customers through self-service options or technical troubleshooting steps.
- Multitasking: Ability to manage multiple chat conversations simultaneously, prioritize tasks effectively, and maintain focus and attention to detail while providing timely responses to each customer.
- Problem-Solving: Critical thinking skills to analyze customer inquiries or issues, identify root causes, and propose appropriate solutions or escalate complex issues to higher levels of support as needed.
HOW TO APPLY FOR THE EXL WALK IN Drive ?
To apply for the EXL WALK IN Drive Interview Candidate need to walk in to the Venue that is given below.
FOR Pune LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|Web Chat Executive
|1 to 3 years
|Asiya Farheen/ Rajlaxmi ()
|10th February – 19th February
|12.00 PM – 3.30 PM
|EXL, Tower 1, Magarpatta, Pune.
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EXL WALK IN Drive – Frequently Asked Question?
What is EXL Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for freshers?
The average of 3-8 Lpa is based on the reports of Glassdoor and Ambition Box.
Is EXL a service based company?
EXL Service is a global analytics and digital solutions company
Who is the CEO of EXL?
Who started the EXL Service?
Vikram Talwar and Rohit Kapoor
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COMMON INTERVIEW QUESTIONS AND ANSWERS
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.