Firstsource off Campus Recruitment 2023 hiring as Associate/Senior Customer Service Associate Role.Bachelor’s Degree Candidates can apply for the post.
Table of Contents
Firstsource off Campus Recruitment 2023 – Overview
- Company – Firstsource
- Role – Associate/Senior Customer Service Associate
- Qualification – Bachelor’s Degree
- Experience –1-5 yrs
- Location – mumbai/chennai/hyderabad/bangalore/trichy
- Salary- 4LPA – 6 LPA
Firstsource off Campus Recruitment 2023 – ABOUT COMPANY
Firstsource Solutions is a global business process management company headquartered in Mumbai, India. With a presence in multiple countries, Firstsource offers a wide range of services that include customer support, technical helpdesk, data entry, and back-office operations. The company serves diverse industries such as banking, healthcare, telecommunications, and more, providing tailored solutions to enhance customer experiences and streamline business processes. Firstsource focuses on leveraging technology, analytics, and customer insights to drive operational efficiency and deliver exceptional service to its clients. Please note that my knowledge is based on information available up to September 2021, and there may have been developments or changes since then.
Firstsource off Campus Recruitment 2023 – Associate Responsibilities
- Accurately input and update data in databases, spreadsheets, and software systems while ensuring data integrity and confidentiality.
- Conduct research, gather information, and analyze data to support decision-making, reports, or projects.
- Assist in administrative tasks such as scheduling appointments, organizing meetings, managing calendars, and coordinating travel arrangements.
- Interact with customers via phone, email, or chat to address inquiries, provide information, and offer assistance as needed.
- Create and maintain documents, reports, and presentations, ensuring accurate and organized records for reference.
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Firstsource off Campus Recruitment 2023 – Senior Customer Service Associate Responsibilities
- Customer Support: Provide high-quality customer support by answering inquiries, resolving issues, and handling escalated customer complaints or complex queries.
- Team Leadership: Act as a leader or mentor for junior customer service representatives, providing guidance, training, and support to help them excel in their roles.
- Quality Assurance: Monitor and evaluate customer interactions (e.g., phone calls, emails, chats) to ensure that established service standards are met and maintained. Provide feedback and coaching to team members as needed.
- Escalation Point: Serve as an escalation point for difficult customer cases that require additional expertise or authority to resolve. This may involve coordinating with other departments or senior management.
- Product Knowledge: Develop and maintain in-depth knowledge of the company’s products or services to assist customers effectively and provide accurate information.
- Process Improvement: Identify opportunities for process improvement within the customer service department and work with the team to implement changes that enhance efficiency and customer satisfaction.
Firstsource off Campus Recruitment 2023 – Skills Required
- Clear and effective verbal and written communication to interact with colleagues, customers, and stakeholders.
- Thoroughness in tasks such as data entry, documentation, and following instructions accurately.
- Efficient use of time to prioritize tasks, meet deadlines, and manage multiple responsibilities.
- Ability to analyze situations, identify issues, and develop practical solutions.
- Willingness to work collaboratively with team members, contribute ideas, and share information.
- Familiarity with relevant software tools, technology platforms, and digital communication tools.
- Attentiveness to customer needs and concerns, delivering quality service and support.
- Maintaining an optimistic and proactive demeanor, contributing to a positive work environment.
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HOW TO APPLY FOR Firstsource off Campus Recruitment 2023 ?
To apply for the Firstsource off Campus Recruitment 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Firstsource off Campus Recruitment 2023 company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Senior CSA-Mumbai Location
Customer Service Associate-Hyderabad Location
Customer Service Associate-Bangalore Location
Associate- Trichy Location
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Firstsource off Campus Recruitment 2023 – Frequently Asked Question ?
What is the Firstsource selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 4LPA – 6 LPA for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.