Gridlogic Recruitment has announced a job notification for the post of Technical Support for the Hyderabad locations.
Table of Contents
Gridlogic Recruitment – Overview
- Company – Gridlogic
- Role – Technical Support
- Qualification –Any Graduate
- Experience – 0-2 Years
- Location – Hyderabad
- Salary – 3 LPA – 4 LPA
ABOUT Gridlogic COMPANY
Gridlogic has rapidly ascended as a prominent and dynamic entity in India, extending its operations to three countries. Despite its youth, the company boasts considerable expertise and a global workforce. Particularly esteemed in India, Gridlogic is recognized as one of the largest gaming technology firms, distinguished by its assertive approach, robust values, and ethical business practices.
The company, established in 2008, has played a pivotal role in facilitating millions of players, technology clients, and partners to leverage digital advancements, creating value for all stakeholders. Gridlogic is a diversified technology services group, engaging in gaming, data management, and business transformation, exporting cutting-edge gaming services to global collaborators. Notably, the group has been at the forefront of innovation, incorporating Artificial Intelligence (AI) into skill gaming. Presently, Gridlogic stands as a leading global provider of gaming technology services, boasting high-profile clients and a steadfast industry leadership position. Beyond its current achievements, the company is venturing into new horizons and is gaining recognition as a preferred employer within the industry due to its contemporary people policies.
Gridlogic Recruitment – Roles & Responsibilities For Technical Support
- Provide customer and technical support to customers through inbound phone, chat and email requests.
- Independently identify, troubleshoot, document, categorise and replicate customer problems and then escalate complex problems according to defined escalation procedures
- Communicate bug fixes and new product enhancements to customers
- Report enhancement requests received from customer regarding hardware, application, or documentation
- Ensure all the relevant dashboards are updated
- Analysing call logs to spot trends and underlying issues.
- Follow up and make scheduled call backs to customers where necessary.
- Partner with Technical Support team members on various strategic projects when needed
- Build relationships with customers as required. Develop and maintain efficient and effective operations leading to ongoing enhanced customer experiences
- Evaluation of current processes, technology, and organisational skills to identify areas of improvement and opportunities for advancement.
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Gridlogic Recruitment – Skills Required For Technical Support
- Proven experience in Customer and Technical support
- Deep passion for customer success, coupled with a driving motivation to solve customer problems and continually improve their experience
- Excellent written and verbal communication skills and relationship building skills
- A high-energy, self-starter, independent decision maker and risk-taker who sets steep personal and business goals and successfully develops and executes plans to achieve them.
- The ability to maintain calm under pressure
- Efficiency and organisational skills
- Ability to think strategically and to lead
- Advanced troubleshooting and multi-tasking skills
- Flexible to work in shifts
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HOW TO APPLY FOR Gridlogic Recruitment 2023 ?
To apply for the Gridlogic Recruitment 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Technical Support Role – (Hyderabad Location)
Gridlogic Recruitment 2024 – Frequently Asked Question?
What is the Gridlogic selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 4 LPA for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.