IBM Mega off campus Drive 2023 For Remote Technical Support Role. BCA/BSc (IT/CS) candidates can apply for the post.
Table of Contents
IBM Mega off campus Drive – Overview
- Company – IBM
- Role – Remote Technical Support
- Qualification – BCA/BSc (IT/CS)
- Experience – 1-2 Years
- Location – Gurgaon
- Salary – 2 LPA-3 LPA
ABOUT IBM COMPANY
IBM, International Business Machines Corporation, stands as a global technology powerhouse. Renowned for its pioneering contributions in the field of computing and innovation, IBM continues to shape industries with cutting-edge solutions. With a rich history spanning over a century, the company is synonymous with advancements in hardware, software, cloud computing, and artificial intelligence. IBM’s commitment to research and development remains unwavering, consistently pushing the boundaries of technology to drive progress and transformation on a global scale.
IBM Mega off campus Drive – Roles & Responsibilities For Remote Technical Support
- The job will require candidates to handle inbound calls & Emails for issues reported for such offerings and provide L0 support to them.
- This position is primarily to provide service to the IBM customers through call/chat support. The core job is to create PMRs/Tickets/Cases in the tool and send it to the technical team to resolve it further. Also, to send alert messages to the technicians to provide services to the customers in the stipulated time frame (Service Level Agreement).
- Achieve targets on KPIs such as Customer Satisfaction Scores (NPS), No Escalations, AHT etc. The profile might also require handling escalations at points and also act as Shift in charge during weekends in absence of designated supervisors. The role also includes responsibilities of managing support mailbox to ensure that all customer Emails are responded appropriately in defined TAT.
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IBM Mega off campus Drive – Skills Required For Remote Technical Support
- Good communication skills (Verbal and Written)
- Good typing skills
- Good Listening/Comprehension capabilities
- Troubleshooting skills with critical thinking ability and Multitasking
- Ability to analyze complex scenarios and take appropriate actions basis findings
- Be self driven and self motivated to achieve high results
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HOW TO APPLY FOR IBM Mega off campus Drive 2023 ?
To apply for the IBM Mega off campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Remote Technical Support Role – Gurgaon
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IBM Mega off campus Drive 2023 – Frequently Asked Question?
What is the IBM selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2 LPA-3 LPA for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.