IHG HOTELS & RESORTS IS  HIRING SPECIALIST CUSTOMER PROCESS & SUPPORT – BCOM / POST GRADUATE

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IHG HOTELS & RESORTS IS  HIRING SPECIALIST CUSTOMER PROCESS & SUPPORT – BCOM / POST GRADUATE

Overview

IHG Hotels &Resorts is hiring Specialist Customer Process & Support for Gurgaon Location.Candidate should Bcom or Post Graduate in relevant field with 24 months to 72 months of experience.

The complete details of this jobs are as follows:

  • Company – IHG Hotels & Resorts
  • Role – Specialist Customer Process & Support
  • Qualification – Bcom or Post Graduate
  • Experience – 24 to 72 months
  • Location – Gurgaon

ABOUT COMPANY

InterContinental Hotels Group, marketed as IHG Hotels & Resorts, is a British multinational hospitality company headquartered in Denham, Buckinghamshire, England. It is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index

WHAT WILL YOU BE DOING AS SPECIALIST CUSTOMER PROCESS & SUPPORT FOR GURGAON LOCATION

  • Receive incoming inquires from internal and external customers regarding financial transactions, information technology, banking, Clarity, PeopleSoft, Ariba, Smart-pay user access administration Ensures inquiries are responded to within SLA guidelines
  • Give consistent customer service delivery Build customer confidence in the level of service provided Meet the ongoing needs and expectations of our customers
  • Extended support during the Month ends and any Projects which prevail for Business needs or any process improvements
  • Research and resolve system or security related issues & escalate them to other process areas for problem resolving
  • Maintain a consistent, high quality customer-focused orientation Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided Respond to individuals in manner and time frame promised or follow-up to explain status Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions

SKILLS REQUIRED FOR THIS JOB

  • Flexibility & ready to work in 24*5 working environment
  • Demonstrated basic understanding of accounting fundamentals and principles
  • Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user
  • Knowledge of Microsoft Office
  • Track record in providing outstanding and unparalleled customer service

CLICK THE BELOW LINK TO APPLY FOR SPECIALIST CUSTOMER PROCESS & SUPPORT FOR GURGAON LOCATION

Disclaimer:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee.Recuitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.