Grow Your Career with Allsec Technologies for Customer Care Executive Role. 12+candidates can apply for these post.
Complete details are given below:-
- Company – Allsec Technologies (Walk in)
- Roles – Customer Care Executive
- Qualification – 12+
- Location – Bangalore
- Work Experience – 0-2
- Salary – 1.75-2.25 Lacs P.A.
Table of Contents
ABOUT THE COMPANY
Allsec Technologies is a global business process outsourcing (BPO) company that offers a range of services in areas such as human resources, finance and accounting, customer service, and technology solutions. Established in 1998, Allsec has grown to become a trusted partner for organizations worldwide, providing them with innovative and cost-effective solutions to streamline their business processes. With a strong focus on customer satisfaction and operational excellence, Allsec leverages technology and domain expertise to deliver high-quality services that meet the evolving needs of its clients. The company has a global presence, serving clients across various industries, including banking, healthcare, insurance, retail, and more. Allsec Technologies continues to drive efficiency and productivity for businesses by leveraging its comprehensive BPO capabilities and deep industry knowledge.
What you will be doing as Customer Care Executive?
- Customer Assistance: Interacting with customers via phone, email, chat, or in-person to address their inquiries, concerns, or issues. Providing prompt and accurate information, guiding customers through the resolution process, and ensuring a positive customer experience.
- Problem Resolution: Actively listening to customers to understand their needs and concerns. Analyzing the situation, identifying the root cause of the issue, and finding appropriate solutions to resolve customer problems effectively and efficiently.
- Product Knowledge: Developing a deep understanding of the products or services offered by the company. Being knowledgeable about their features, benefits, pricing, and any updates or changes. This enables you to provide accurate information and assistance to customers.
- Order Processing: Assisting customers with placing orders, processing payments, and tracking shipments. Ensuring timely and accurate order fulfillment and addressing any related inquiries or issues.
- Complaint Handling: Handling customer complaints or escalations in a professional and empathetic manner. Investigating the issue, liaising with relevant departments or teams, and providing appropriate solutions or compensation as necessary to resolve the complaint to the customer’s satisfaction.
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Skills Required for Customer Care Executive
- Excellent Communication: Strong verbal and written communication skills to effectively interact with customers, colleagues, and other stakeholders. Clear and concise communication helps in understanding customer needs, conveying information accurately, and resolving issues effectively.
- Active Listening: The ability to listen attentively to customer inquiries or concerns, demonstrate empathy, and understand their perspective. Active listening enables you to address customer needs appropriately and provide tailored solutions.
- Problem-Solving: Strong problem-solving skills to identify the root cause of customer issues and find appropriate solutions. Being able to analyze situations, think critically, and offer timely and effective resolutions contributes to customer satisfaction.
- Patience and Empathy: Demonstrating patience, empathy, and a customer-centric approach when dealing with challenging or upset customers. The ability to understand and relate to customer emotions helps in building trust and diffusing tense situations.
- Product Knowledge: Having a thorough understanding of the products or services offered by the company. This includes knowledge of features, benefits, pricing, and any updates or changes. Product knowledge enables you to provide accurate information and assistance to customers.
HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the Allsec Technologies (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR BANGALORE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Care Executive |
| Experience | 0 – 2 years |
| Contact no. | Kiran Kumar K ( 9014726808 ) |
| Date | 2nd June – 11th June |
| Time | 10.00 AM – 4.00 PM |
| walk-in Address: | Leo complex 6th floor residency cross road MG Road, Bangalore |
Allsec Technologies (walk-in) – Frequently Asked Question?
What is Allsec Technologies Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at Allsec Technologies for freshers?
The average of 1.75-2.25 Lacs P.A. is based on the reports of Glassdoor and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
