INFOSYS BPM | SERVICE DESK| CUSTOMER SUPPORT/RTR/PTP/OTC | WALK IN INTERVIEW

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INFOSYS BPM HIRING SERVICE DESK| CUSTOMER SUPPORT| RTR/PTP/OTC – ANY GRADUATE WALK – IN INTERVIEW

Overview

Infosys BPM is hiring Service Desk/Customer Support/ RTR/PTP/OTC for Bangalore/ Chennai and Pune Location.Any Graduate candidate can apply for the post.

The complete details of this jobs are as follows:

  • Company – Infosys BPM
  • Role – Service Desk/Customer Support/RTR,PTP,OTC
  • Qualification – Any Graduate,
  • Experience – 0-6 years
  • Location – Pune/ Bangalore/ Chennai

ABOUT THE COMPANY

Infosys BPO, the Business Process Outsourcing subsidiary of Infosys Limited (NYSE: INFY), today announced that the company has received the approval of the Ministry of Corporate Affairs, Government of India to change its name to Infosys BPM Limited. The new name is effective immediately, and will be implemented across the company’s services.

The new name is a reflection of the paradigm shift in the nature of services that the company now offers through its holistic approach of end-to-end transformative BPM (Business Process Management). The scope and complexity of business processing work and the expectations of clients have changed significantly over the past few years as clients expect transformative value much beyond arbitrage through outsourcing and offshoring.

ROLES AND RESPONSIBILITIES FOR SERVICE DESK – PUNE ( EXP – ( 1-4 YEARS)

  • Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
  • Excellent communication skills CEFR :: B1, C1, C2.
  • Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi trouble shooting.
  • Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
  • Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
  • Knowledge of Incident Management lifecycle.
  • Aware of current role SLA and Metrics handled.
  • Talents should be based out of Bangalore or Pune.
  • Work from Office is mandatory, No option of hybrid and WFH.
  • 24*7 Shifts is mandatory.

ROLES AND RESPONSIBILITIES FOR CUSTOMER SUPPORT – BANGALORE ( EXP – 0-1 YEARS)

  • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  • Open to work in 24*7 Shifts, voice process, rotational weekly off, work from office environment and candidate should have completed double vaccination completed.
  • Analytical problem solvers who will understand issues and to resolve customer issues
  • Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
  • Being proactive and show the utmost respect for customers time
  • Good time management, ensuring all contacts with customers add value

ROLES AND RESPONSIBILITIES FOR PTP/RTR / OTC – CHENNAI ( EXP – 1-6 YEARS )

• Cash Application and allocation
• Understanding on Credit Management
• Credit Insurance and follow-up
• Forecasting of cash flows
• Resolve IT/ Process related issues for customer invoicing process.Understanding on • Credit Management
• Credit Insurance and follow-up
• Forecasting of cash flows.Journal entry processing
• Balance sheet reconciliation
• Intercompany accounting
• GRIR accounting and reconciliation
• Payroll accounting
•Month end tasks end reporting. •Experience in finance operations work with expertise in PTP / PTP related processes in a BPO/Shared Services environment
•Exposure to SAP ERP environment is mandatory SAP in a multi country environment with Shared service exposure.
•Preferred background being manufacturing / service industry / Equipment provider.

INTERESTED CANDIDATES CAN WALK IN TO THE BELOW MENTIONED TIME & VENUE

SERVICE DESK – PUNE ( EXP – ( 1-4 YEARS)

23rd Jan – 25th Jan, 10.00 AM – 1.00 PM

PUNE Venue: Hinjewadi Plot No. 1, Pune, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjawadi, Pune, Maharashtra 411057


BANGALORE – CUSTOMER SUPPORT ( EXP – 0 – 1 )

Date & Time : 24th Jan, 10.00 AM – 12.00 PM

Bangalore Venue:: Infosys BPM Ltd , Focus Tower Plot No.25 and 23, Konappana Agrahara Village, Begur Hobli, Electronic City, Bengaluru, Karnataka 560100

Contact – Talent Acquisition (0000000000)


CHENNAI – PTP/ RTR/ OTC ( EXP – 1-6 YEARS )

Interview Date: 25th & 27th January 2023
Interview Time: 10 AM till 1.00 PM

Interview Venue:
Infosys BPM Limited
138 Old Mahabalipuram Road, Nedunchezian Salai,
Sholinganallur, Chennai, Tamil Nadu, 600119