ITC Infotech Recruitment 2023 has announced a job notification for the post of L1 Tech Support for the Bangalore location.
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ITC Infotech Recruitment 2023 – Overview
- Company – ITC Infotech
- Role – L1 Tech Support
- Qualification – BE/BTECH/MCA
- Experience – 1-3
- Location – Bangalore
- Salary – 3-4 Lpa
ABOUT ITC Infotech COMPANY
ITC Infotech is a leading global IT services and solutions company, providing a comprehensive suite of technology services and business solutions to a diverse range of industries. Established in 2000, it is a subsidiary of ITC Limited, one of India’s foremost private sector companies. Headquartered in Bangalore, India, ITC Infotech has a global presence and offers services such as digital transformation, application development and maintenance, data analytics, and consulting. The company is known for its expertise in delivering innovative and customized solutions that help businesses enhance operational efficiency, drive growth, and achieve their digital transformation goals. With a focus on leveraging emerging technologies and industry-specific insights, ITC Infotech has established itself as a trusted partner for organizations seeking to stay ahead in an increasingly competitive and technology-driven market.
ITC Infotech Recruitment 2023 – Roles & Responsibilities For L1 Tech Support
- Initial Issue Assessment: Assessing and diagnosing technical issues reported by customers to determine the nature and scope of the problem.
- Troubleshooting: Providing step-by-step guidance to customers on how to resolve basic technical issues, such as software installation, hardware configuration, or connectivity problems.
- Documentation: Documenting customer interactions, including the nature of the issue and the steps taken to resolve it, for future reference and analysis.
- Escalation Management: Escalating complex or unresolved issues to higher-level technical support or relevant departments for further investigation and resolution.
- Customer Education: Educating customers about basic troubleshooting techniques and best practices to help them resolve similar technical issues independently in the future.
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ITC Infotech Recruitment 2023 – Skills Required For L1 Tech Support
- Technical Knowledge: Understanding of basic technical concepts, computer hardware, software, and common troubleshooting techniques.
- Customer Service Skills: Strong customer service orientation with the ability to communicate effectively, empathize with customers, and provide timely and helpful responses.
- Problem-Solving: Aptitude for quickly identifying and resolving technical issues by applying logical and systematic troubleshooting methods.
- Patience and Empathy: Demonstrating patience and empathy when dealing with customers who may be frustrated or unfamiliar with technical concepts.
- Adaptability: Ability to adapt to different customer communication styles and technical environments while maintaining a professional and helpful demeanor.
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HOW TO APPLY FOR ITC Infotech Recruitment 2023 ?
To apply for the ITC Infotech Recruitment 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role- L1 Tech Support (Bangalore Location)
ITC Infotech Recruitment 2023 – Frequently Asked Question?
What is the ITC Infotech selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3-4 Lpa for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.