JOB OPPORTUNITY AT WIPRO FOR ANY GRADUATE

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WIPRO IS HIRING CUSTOMER SERVICE REPRESENTATIVE / PROCESS ASSOCIATE – ANY GRADUATE

Overview

Wipro is hiring Customer Service Representative/ Process Associate For Noida and Kolkata Location.Candidte should be graduate in any field with 0-3 Years of experience.

The complete details of this jobs are as follows :

  • Company – Wipro
  • Role – Customer Service Representative/Process Associate
  • Qualification – Any Graduate
  • Experience – 0-3 Years
  • Location – Noida / Kolkata

ABOUT COMPANY

Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020

ROLES AND RESPONSIBILITIES FOR CUSTOMER SERVICE REPRESENTATIVE – NOIDA

  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
  • Time & Customer Effort
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Identify, share and support operational improvements

ROLES AND RESPONSIBILITIES FOR PROCESS ASSOCIATE – KOLKATA

  • Analyzing company processes for delays, obstructions, and weaknesses.
  • Advising on process upgrades to improve production rates and reduce costs.
  • Assessing process orders.
  • Servicing and maintaining production equipment.
  • Troubleshooting processing issues.
  • Maintaining machinery supply inventory.
  • Notifying Quality Assurance personnel of production flaws.
  • Ensuring production processes adhere to safety and quality regulations.
  • Ensuring production area is clear of obstructions and contaminants.
  • Creating production process reports.

INTERESTED CANDIDATES CAN CLICK THE BELOW LINK TO APPLY FOR THE POST

CUSTOMER SERVICE REPRESENTATIVE – NOIDA

PROCESS ASSOCIATE – KOLKATA

Disclaimer :

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee.Recuitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.