Mashreq Global Services WALK IN Drive For Customer Support Officer . Any Graduate Candidates Can apply for the post.
Table of Contents
Mashreq Global Services WALK IN Drive – Overview
- Company – Mashreq Global Services WALK IN
- Roles – Customer Support Officer
- Qualification – Any Graduate
- Location – Bangalore
- Work Experience – 1 – 3 years
- Salary – 3-6 Lacs P.A.
ABOUT Mashreq Global Services COMPANY
Mashreq Global Services is a company that provides a range of innovative and technology-driven solutions in the banking and financial services sector. As a subsidiary of Mashreq Bank, one of the leading financial institutions in the Middle East, Mashreq Global Services focuses on delivering cutting-edge technology solutions, outsourcing services, and business process optimization to enhance operational efficiency and drive digital transformation within the banking industry. The company is dedicated to providing tailored and reliable services, leveraging its expertise to support Mashreq Bank and other clients in meeting the evolving demands of the financial services landscape.
Mashreq Global Services WALK IN Drive – Roles & Responsibilities For Customer Support Officer
- Customer Assistance: Customer Support Officers are responsible for providing timely and accurate assistance to customers. This involves addressing inquiries, resolving issues, and offering information about products or services to ensure a positive customer experience.
- Problem Resolution: Efficiently troubleshoot and resolve customer problems or concerns. Customer Support Officers should be adept at identifying the root causes of issues and providing effective solutions, ensuring customer satisfaction and retention.
- Communication: Maintain clear and professional communication with customers through various channels such as phone, email, or chat. Effective communication skills are crucial for conveying information, understanding customer needs, and providing relevant assistance.
- Documentation: Accurately document customer interactions, concerns, and resolutions in the customer support system. This documentation is essential for maintaining a record of customer issues and for the purpose of analysis and improvement in service quality.
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Mashreq Global Services WALK IN Drive – Skills Required For Customer Support Officer
- Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers. The ability to convey information clearly, empathize with customers, and articulate solutions is crucial in providing excellent customer support.
- Problem-Solving: Customer Support Officers need strong problem-solving skills to analyze customer issues, identify root causes, and implement effective solutions. Quick thinking and a proactive approach to resolving problems contribute to a positive customer experience.
- Empathy: The ability to understand and empathize with customers’ concerns is vital. Empathy helps in building rapport with customers, showing them that their concerns are understood and taken seriously.
- Patience: Dealing with a diverse range of customers, each with unique needs and concerns, requires patience. Remaining calm and composed, especially in challenging situations, contributes to a positive customer interaction.
HOW TO APPLY FOR Mashreq Global Services WALK IN Drive ?
To apply for the Mashreq Global Services WALK IN Drive Interview Candidate need to walk in to the Venue that is given below.
FOR Bangalore LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|Customer Support Officer
|1 – 3 years
|11.00 AM – 1.00 PM
|Prestige Shantiniketan, Crescent 2, 3rd Floor, Whitefield Main Road, Bangalore 560048, Karnataka, India
Mashreq Global Services WALK IN Drive – Frequently Asked Question?
What is Mashreq Global Services Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for freshers?
The average of 3-6 Lacs P.A. is based on the reports of Glassdoor and Ambition Box.
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.