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Mphasis Mega off campus Drive 2023 | Tech. Support Associate – SD

Mphasis Mega off campus Drive 2023 For Tech. Support Associate – SD roles. BSc/BCA/Any graduate candidate can apply for the post.

Mphasis Mega off campus Drive – Overview

  • Company – Mphasis
  • Role – Tech. Support Associate – SD
  • Qualification – BSc/BCA/Any graduate
  • Experience – 0-2
  • Location – Pune
  • Salary- 3-4 LPA

ABOUT Mphasis COMPANY

Mphasis is a global IT services and solutions provider, headquartered in Bangalore, India, with a significant presence worldwide. Established in 1996, Mphasis offers a wide range of information technology services, including application development, infrastructure services, business process outsourcing, and digital transformation solutions. The company serves clients in various industries, such as banking and financial services, healthcare, technology, and manufacturing, helping them navigate the complex challenges of the digital age and drive innovation. Mphasis is known for its commitment to delivering value-driven services and leveraging emerging technologies to help organizations achieve their business goals.

Mphasis Mega off campus Drive
Mphasis Mega off campus Drive hiring Tech. Support Associate – SD

Mphasis Mega off campus Drive – Tech. Support Associate – SD Responsibilities

  • Issue Resolution: Provide technical support and assistance to end-users by diagnosing and resolving technical issues related to hardware, software, and network connectivity. This includes troubleshooting problems and escalating issues when necessary.
  • Customer Service: Offer excellent customer service by actively listening to end-users, understanding their concerns, and providing clear and concise instructions or solutions. Maintain a professional and patient demeanor when dealing with users who may have limited technical knowledge.
  • Ticket Management: Create, manage, and prioritize support tickets or incidents using a ticketing system. Ensure that issues are tracked and resolved in a timely manner while meeting service level agreements (SLAs).
  • Documentation: Maintain detailed and accurate records of technical issues, solutions provided, and any steps taken to resolve problems. This documentation is valuable for future reference and reporting.
  • Knowledge Sharing: Collaborate with team members to share knowledge, troubleshoot challenging issues, and contribute to the development of a knowledge base or FAQ to assist end-users in finding solutions to common problems.
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Mphasis Mega off campus Drive – Skills Required FOR Tech. Support Associate – SD

  • Technical Proficiency: Strong technical skills are crucial for diagnosing and resolving a wide range of hardware and software issues. Technical Support Associates should be well-versed in operating systems, software applications, and networking fundamentals.
  • Problem-Solving: Effective problem-solving skills are essential for quickly identifying the root causes of technical issues and providing appropriate solutions. This often involves logical thinking and the ability to troubleshoot systematically.
  • Customer Service: Exceptional customer service skills are vital for interacting with end-users professionally and empathetically. The ability to communicate clearly and patiently is essential, especially when assisting users with varying levels of technical expertise.
  • Communication Skills: Strong written and verbal communication skills are necessary for documenting issues, solutions, and interactions accurately. Additionally, clear communication ensures that end-users understand the steps to resolve their problems.
  • Time Management: Technical Support Associates often work in a fast-paced environment with multiple support requests. Effective time management skills are crucial for prioritizing tasks, meeting service level agreements (SLAs), and ensuring timely issue resolution.

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HOW TO APPLY FOR Mphasis Mega off campus Drive 2023?

To apply for the Mphasis Mega off campus Drive – interested candidates must follow the procedure outlined below:

  • Click on the “Apply here” button provided below. You will be redirected to Mphasis company official career page.
  • Click on “Apply Online”.
  • If you have not registered before, create an account.
  • After registration, login and fill in the application form with all the necessary details.
  • Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  • Provide accurate information in your application.
  • Verify that all the details entered are correct.
  • Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

ROLE- Tech. Support Associate – SD (Pune Location)

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Mphasis Mega off campus Drive 2023– Frequently Asked Question ?

What is the Mphasis selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3-4 LPA for the this role.

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COMMON INTERVIEW QUESTIONS AND ANSWERS
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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information

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