Optum Mega off campus Drive 2023 For Senior Customer Service Representative Role. Any graduate (BBA/BCA/BA) candidates can apply for the post.
Table of Contents
Optum Mega off campus Drive 2023 – Overview
- Company – Optum
- Role – Senior Customer Service Representative
- Qualification – Any graduate (BBA/BCA/BA)
- Experience – 6 months to 2 years
- Location – Gurgaon/ Hyderabad
- Salary – 3 LPA – 5 LPA
ABOUT Optum COMPANY
Optum is a prominent health services and innovation company within the UnitedHealth Group. It focuses on improving healthcare delivery and outcomes through data-driven insights, technology solutions, and a wide array of services. Optum’s mission is to make healthcare more efficient and effective, serving diverse stakeholders, including healthcare providers, payers, and patients. They offer solutions in areas such as healthcare management, analytics, pharmacy care services, and population health management, contributing to advancements in the healthcare industry.
Optum Mega off campus Drive 2023 – Roles & Responsibilities For Senior Customer Service Representative
- Take chat messages per day from customers who have questions about their health benefits
- Support secure email inquiries
- Use personality and our tools to help customers through the health care benefits available to them
- Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the “dos and don’ts” of online communication
- Type at a reasonable pace, 30-35 words a minute (WPM)
- Provide product information, use service engagement skills, and efficiently use service resources
- Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
- App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate’s knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
- Read between the lines.” Visitors don’t necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement
- Adapt to continual change as the department fine-tunes the messaging program
- Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you – where you can personalize your interactions and have a meaningful impact on our business
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
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Optum Mega off campus Drive 2023 – Skills Required For Senior Customer Service Representative
- General knowledge of computers and business operations
- Proven ability to communicate articulately and credibly
- Solid keyboard skills and experience using helpdesk, ordering or CRM software
- Demonstrated ability to achieve service goals
- Success in highly automated environment
- Dynamic and engaging written communication style
- Excellent interpersonal and business communications skills – verbal and written
- Demonstrated self-motivation
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HOW TO APPLY FOR Optum Mega off campus Drive 2023 ?
To apply for the Optum Mega off campus Drive 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Service Representative Senior Role – Gurgaon
Optum Mega off campus Drive 2023 – Frequently Asked Question?
What is the Optum selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.