Rackspace Technology Mega off campus Drive 2023 : hiring As Support Technician/ Service Desk Role. Bachelor’s degree Candidates can apply for the post.
Table of Contents
Rackspace Technology Mega off campus Drive 2023 – Overview
- Company – Rackspace Technology
- Role – Support Technician/ Service Desk
- Qualification – Bachelor’s degree
- Experience – 1-2 years
- Location – Gurgaon
- Salary- 3Lpa – 4Lpa
Rackspace Technology Mega off campus Drive 2023 – ABOUT COMPANY
Rackspace Technology is a well-known global technology services company that provides a range of cloud computing and managed hosting services. Rackspace is recognized for its expertise in assisting businesses with cloud solutions, digital transformation, and managed services. To obtain the latest and most accurate information about any upcoming events or drives, I recommend checking the official Rackspace Technology website or contacting their HR department directly.
Rackspace Technology Mega off campus Drive 2023 – Support Technician/ Service Desk Responsibilities
- User Assistance: Provide timely and effective technical support to end-users, addressing issues related to hardware, software, applications, and network connectivity through various communication channels such as phone, email, or chat.
- Troubleshooting: Diagnose and resolve technical problems using systematic troubleshooting methods, identifying root causes of issues, and implementing solutions to ensure the smooth functioning of computer systems and software applications.
- Ticket Management: Create, update, and manage support tickets or incident reports, maintaining detailed records of user issues, resolutions, and escalations to facilitate efficient tracking and reporting of support activities.
- User Training: Provide basic training and guidance to end-users on using hardware and software tools effectively, promoting user self-sufficiency, and preventing recurring issues through education and awareness.
- Documentation: Create and update technical documentation, including knowledge base articles and FAQs, to ensure a centralized repository of solutions, troubleshooting steps, and best practices that can be referenced by both support technicians and end-users.
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Rackspace Technology Mega off campus Drive 2023 – Skills Required
- Technical Proficiency: A solid understanding of hardware, software, operating systems, and network configurations to effectively troubleshoot and resolve a wide range of technical issues.
- Problem-Solving Skills: The ability to analyze problems, identify root causes, and apply systematic troubleshooting methods to resolve technical issues efficiently.
- Communication Skills: Strong verbal and written communication skills are essential for explaining technical concepts to non-technical users, providing clear instructions, and maintaining effective communication throughout the support process.
- Customer Service: A customer-centric approach to delivering support, including patience, empathy, and the ability to manage customer expectations while providing timely and helpful solutions.
- Multitasking: The capacity to handle multiple support tickets or requests simultaneously, prioritizing tasks effectively to ensure timely responses and issue resolution in a fast-paced environment.
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HOW TO APPLY FOR Rackspace Technology Mega off campus Drive 2023 ?
To apply for the Rackspace Technology Mega off campus Drive 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Rackspace Technology Mega off campus Drive 2023 company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Support Technician/ Service Desk (Gurgaon Location)
Rackspace Technology Mega off campus Drive 2023 – Frequently Asked Question ?
What is the Rackspace Technology selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3Lpa – 4Lpa for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.