Explore Remote Job Opportunities for Customer Success Associate in 2023 with Branch International.
Table of Contents
Remote Job Opportunities – Overview
- Company – Branch International work from home
- Role – Customer Success Associate
- Qualification – Any Graduate
- Experience – 1-4 years of previous job experience in customer service
- Location – Remote Work From Home
- Salary – 3 LPA – 6 LPA
ABOUT Branch International COMPANY
Branch International is a fintech company that focuses on providing financial services to individuals in emerging markets, particularly in Africa and Latin America. Founded in 2015, Branch leverages mobile technology to deliver accessible and affordable financial products, including small loans, to users who may not have traditional banking access.
The company utilizes data-driven algorithms to assess creditworthiness, enabling it to reach a broader audience and facilitate financial inclusion. Branch aims to empower individuals by offering them financial tools to manage their lives and build credit histories. The company’s mobile app allows users to apply for loans, receive instant decisions, and access funds directly through their mobile devices. Branch International represents a significant player in the efforts to bridge the financial services gap in developing regions.
Remote Job Opportunities – Roles & Responsibilities For Customer Success Associate
- Customer Service: Delivering efficient and friendly responses to customer across different channels (main responsibility)
- Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
- Servicing & Collections: Proactively reaching out to borrowers who have missed payments
- Product: Escalating customer feedback and IT bugs to help improve our product
- Finance: Manage refunds, repayments, and other payment processes
- General: Various administrative projects as needed
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Remote Job Opportunities – Skills Required for Customer Success Associate
- 1-4 years of previous job experience in customer service
- Passionate about our mission and our customers
- Highly entrepreneurial, proactive, and willing to get your hands dirty
- Excellent communication skills, both oral and written
- Good grammar, spelling and punctuation
- Driven by data and highly analytical, good understanding of excel preferred
- Good typing speed (ideally above 45 wpm)
- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
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HOW TO APPLY FOR Remote Job Opportunities 2023 ?
To apply for the Remote Job Opportunities – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Customer Success Associate (Remote Work From Home)
Remote Job Opportunities– Frequently Asked Question?
What is the Branch International work from home selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 6 LPA for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.