Sutherland Careers, Work from Home for Associate – Customer Service Role. 12 Pass, Any Graduate Candidates can apply fore the post.
Table of Contents
Sutherland Careers, Work from Home – OverView
- Company – Sutherland Work From Home
- Roles – Associate – Customer Service
- Qualifications – 12 Pass, Any Graduate
- Location -(Remote hiring office Hyderabad)
- Work Experience – 0-3
- Salary – 3 LPA -6 LPA
Sutherland Careers, Work from Home – ABOUT COMPANY
Sutherland is a global business process transformation company that offers a range of services to help organizations improve their operational efficiency, customer experience, and overall business performance. With a strong presence across multiple industries, including technology, healthcare, finance, retail, and telecommunications, Sutherland provides solutions such as customer service and support, technical support, back-office processes, data analytics, and consulting services. The company leverages advanced technologies, including automation, artificial intelligence, and digital transformation strategies, to deliver innovative and scalable solutions tailored to the specific needs of its clients. Sutherland is known for its customer-centric approach, commitment to excellence, and focus on driving tangible business outcomes. With a global workforce and a reputation for quality service delivery, Sutherland has established itself as a trusted partner for organizations seeking to optimize their operations and deliver exceptional customer experiences.
Sutherland Careers, Work from Home – Associate – Customer Service Responsibilities
- Customer Assistance: Interact with customers via various communication channels, such as phone, email, or chat, to provide assistance, address inquiries, and resolve issues. Ensure a positive customer experience by actively listening to their needs, empathizing, and providing accurate and timely solutions.
- Product and Service Knowledge: Develop a thorough understanding of the products, services, and processes of the client you are supporting. Stay updated on any changes or updates to provide accurate information and support to customers.
- Troubleshooting: Identify and troubleshoot technical or service-related issues reported by customers. Utilize available resources, knowledge bases, and training materials to efficiently diagnose and resolve problems or escalate them to appropriate teams for further assistance.
- Documentation and Data Entry: Accurately document customer interactions, inquiries, and resolutions in the designated customer relationship management (CRM) system or other required databases. Ensure that all relevant information is properly recorded for reference and future analysis.
- Adherence to Policies and Procedures: Follow company guidelines, client-specific protocols, and regulatory requirements to ensure compliance and maintain customer privacy and data security. Adhere to established processes and workflows to deliver consistent and high-quality service.
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Sutherland Careers, Work from Home – Skills Required
- Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers. Clear and concise communication helps in understanding customer needs, providing information, and resolving issues.
- Active Listening: Being able to actively listen and understand customer inquiries or concerns is crucial. Listening attentively helps you gather all relevant information, empathize with the customer, and provide appropriate solutions.
- Problem-Solving: The ability to analyze situations, identify problems, and find effective solutions is important in customer service. Being proactive and resourceful in resolving customer issues contributes to a positive customer experience.
- Empathy and Patience: Demonstrating empathy towards customers’ concerns and exhibiting patience, especially in challenging situations, helps build rapport and trust. Maintaining a calm and professional demeanor fosters positive interactions.
- Product/Service Knowledge: Developing a solid understanding of the products or services being offered allows you to provide accurate information and address customer inquiries effectively. Continuous learning and staying updated on product/service updates is beneficial.
HOW TO APPLY FOR Sutherland Careers, Work from Home ?
To apply for the Sutherland Careers, Work from Home interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Associate – Customer Service – (Remote hiring office Hyderabad)
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Sutherland Careers, Work from Home – Frequently Asked Question ?
What is the Sutherland selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the Sutherland salary for freshers?
The average of 3 LPA -6 LPA is based on the reports of Glass door and Ambition Box.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.