Sutherland off Campus Recruitment 2023 for Associate – Customer Service Role. HSC or Any Graduation Candidates can apply for the post.
Table of Contents
Sutherland off Campus Recruitment – Overview
- Company – Sutherland
- Role – Associate – Customer Service
- Qualification – HSC or Any Graduation
- Experience – 0-1 Years
- Location – Chennai
- Salary – 1 LPA – 2.5 LPA
ABOUT Sutherland COMPANY
Sutherland is a global business process outsourcing (BPO) and technology services company known for its extensive range of customer engagement and back-office solutions. Founded in 1986, the company has grown to become a major player in the outsourcing industry, serving clients across various sectors, including technology, finance, healthcare, and retail. Sutherland’s services encompass customer support, technical support, sales, and finance and accounting, among others. With a focus on innovation and leveraging advanced technologies, Sutherland aims to enhance customer experiences, improve operational efficiency, and drive business growth for its clients. Through its global network of delivery centers and a diverse workforce, Sutherland continues to be a prominent name in the BPO and technology services arena.
Sutherland off Campus Recruitment– Roles & Responsibilities For Associate – Customer Service
- Addressing customer inquiries and resolving issues promptly to ensure high levels of customer satisfaction.
- Providing product information and assistance to customers, guiding them through the buying process.
- Handling customer complaints and escalations with empathy and professionalism.
- Maintaining accurate and detailed customer records and interactions in the database.
- Collaborating with cross-functional teams to find solutions for complex customer problems.
- Upselling or cross-selling products and services to meet sales targets.
- Assisting with order processing, tracking, and ensuring on-time delivery.
- Communicating with customers via various channels like phone, email, and chat.
- Staying updated with product knowledge and company policies to provide accurate information to customers.
- Adhering to company guidelines and achieving performance metrics to deliver exceptional customer support.
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Sutherland off Campus Recruitment- Skills Required
- Excellent communication skills to interact effectively with customers and understand their needs.
- Empathy and patience to handle customer inquiries and complaints with a positive attitude.
- Active listening abilities to comprehend customer concerns and provide appropriate solutions.
- Strong problem-solving skills to address customer issues and find timely resolutions.
- Product knowledge to provide accurate information and guidance to customers.
- Time management and multitasking capabilities to handle multiple customer interactions simultaneously.
- Adaptability to work in a dynamic and fast-paced customer support environment.
- Professionalism and courtesy to maintain a positive and friendly customer service experience.
- Computer literacy to navigate systems, record interactions, and access relevant information.
- Team player mentality, collaborating with colleagues to deliver seamless customer support services.
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HOW TO APPLY FOR Sutherland off Campus Recruitment 2023 ?
To apply for the Sutherland off Campus Recruitment – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Sutherland company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Associate – Customer Service-Chennai
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Sutherland off Campus Recruitment 2023 – Frequently Asked Question?
What is the Sutherland selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 1 LPA – 2.5 LPA for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.