TECH MAHINDRA IS HIRING CUSTOMER CARE ASSOCIATE – UNDER GRADUATE / ANY GRADUATE – WORK FROM HOME
Tech Mahindra is hiring Customer Care Associate. Under Graduate / Any graduate can apply for Noida, Kolkata, New Delhi, Hyderabad/Secunderabad, Pune, Jamshedpur, Bangalore/Bengaluru, Delhi / NCR, Mumbai .Candidate with 0-2 Years of Experience can apply for the role .
The complete details of this jobs are as follows :
- Company – Tech Mahindra
- Role – Customer Care Associate
- Qualification – Under Graduate / Any graduate
- Experience – 0-2 Years
- Location – Noida, Kolkata, New Delhi, Hyderabad/Secunderabad, Pune, Jamshedpur, Bangalore/Bengaluru, Delhi / NCR, Mumbai
Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates and the society to Rise. We are a USD 6 billion organization with 163,000+ professionals across 90 countries helping 1279 global customers, including Fortune 500 companies.
WHAT YOU WILL BE DOING AS CUSTOMER CARE ASSOCIATE FOR NOIDA, KOLKATA, NEW DELHI, HYDERABAD/SECUNDERABAD, PUNE, JAMSHEDPUR, BANGALORE/BENGALURU, DELHI / NCR, MUMBAI LOCATION
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
QUALIFICATION/ SKILLS REQUIRED FOR THE JOB
- Basic Knowledge of computer.
- Excellent communication skills required (Verbal & written).
- Graduate and Undergraduate both can apply.
- Fresher and Experience both can apply.
- Should be aware about customer handling.