TELEPERFORMANCE WALK – IN INTERVIEW FOR CUSTOMER SERVICE PROCESS – UNDER GRADUATE / 12th PASS
Overview
Teleperformance is hiring Customer Service Process for Gurgaon location. Candidate should have 0-4 Years of experience.
The complete details of this jobs are as follows:
- Company – Teleperformance
- Role – Customer Service Proces
- Qualification – Under Graduate / 12th Pass
- Experience – 0-4 years
- Location – Gurgaon
ABOUT THE COMPANY
Teleperformance SE is an omnichannel company headquartered in France. The company provides customer acquisition management, customer care, technical support, debt collection, social media services, and other services. It operates in 88 countries and serves 170 markets.
ROLES AND RESPONSIBILITIES CUSTOMER SERVICE PROCESS – GURGAON
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
SKILLS REQUIRED FOR THE POST
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effective
