Teleperformance Mega off campus Drive 2023 for Trainer – IT Service Desk/Technical Support Executive Role. Graduate in any stream preferably Engineering Candidates can apply fore the post.
Table of Contents
Teleperformance Mega off campus Drive 2023 – OverView
- Company – Teleperformance
- Roles – Trainer – IT Service Desk/Technical Support Executive
- Qualifications – Graduate in any stream preferably Engineering
- Location – Gurgaon/ Jaipur
- Work Experience – 2years
- Salary – 3-4 LPA
Teleperformance Mega off campus Drive 2023 – ABOUT COMPANY
Teleperformance is a global leader in outsourced customer experience management and contact center solutions. Founded in 1978 in Paris, France, the company has grown to become one of the largest and most well-established BPO (Business Process Outsourcing) service providers in the world. Teleperformance operates in over 80 countries, employing a vast network of skilled professionals who provide customer support, technical assistance, sales, and other services to clients from various industries. The company’s focus on innovation, technology, and customer-centric solutions has earned it a reputation for delivering exceptional customer experiences and improving client brand loyalty. Teleperformance’s commitment to excellence has resulted in numerous awards and recognition within the industry. With a strong emphasis on diversity, sustainability, and social responsibility, Teleperformance continues to play a significant role in shaping the future of customer service and contact center operations worldwide.
Teleperformance Mega off campus Drive 2023 – Trainer – IT Service Desk Responsibilities
- Training Delivery: Conducting training sessions for new and existing IT Service Desk associates. These sessions may cover various topics, including technical skills, customer service, company policies, and procedures.
- Curriculum Development: Designing and developing training materials, including presentations, manuals, and other resources, to support the learning process.
- Technical Expertise: Possessing in-depth knowledge of IT Service Desk functions, IT systems, applications, and troubleshooting techniques. The trainer should be well-versed in various IT-related topics and be able to impart that knowledge effectively.
- Onboarding and Orientation: Assisting in the onboarding process for new IT Service Desk hires, providing them with the necessary skills and knowledge to excel in their roles.
Teleperformance Mega off campus Drive 2023 – Technical Support Executive Responsibilities
- Customer Support: Providing technical assistance and support to customers through various channels such as phone, email, chat, or remote access. Resolving technical issues, troubleshooting problems, and answering inquiries to ensure customer satisfaction.
- Product and Service Knowledge: Developing a deep understanding of the company’s products, services, and solutions to effectively assist customers with their technical needs and inquiries.
- Issue Resolution: Identifying, diagnosing, and resolving technical problems reported by customers in a timely and efficient manner. Escalating complex issues to higher levels of technical support when necessary.
- Ticket Management: Recording and tracking customer interactions and technical issues in a ticketing system. Ensuring accurate and detailed documentation for future reference and reporting.
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Teleperformance Mega off campus Drive 2023 – Skills Required
- Technical Proficiency: A strong understanding of IT systems, hardware, software, and troubleshooting techniques is crucial for both Trainer – IT Service Desk and Technical Support Executive roles. They should be able to diagnose and resolve technical issues efficiently.
- Communication Skills: Excellent verbal and written communication skills are essential for explaining technical concepts in a clear and understandable manner to customers or trainees. Effective communication helps in delivering training sessions and providing customer support.
- Customer Service Orientation: Both roles require a customer-centric approach, prioritizing the needs and satisfaction of customers. Empathy, patience, and a positive attitude are valuable traits to handle customer queries and concerns.
- Training and Presentation Skills: For Trainer – IT Service Desk, the ability to design and deliver engaging training sessions is vital. Effective presentation skills help in conveying technical information and facilitating learning for trainees.
- Problem-Solving: Technical Support Executives and Trainers should be skilled in identifying and resolving technical issues and challenges promptly. A logical and analytical approach to problem-solving is beneficial.
HOW TO APPLY FOR Teleperformance Mega off campus Drive 2023 ?
To apply for the Teleperformance Mega off campus Drive 2023 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Trainer – IT Service Desk (Gurgaon Location)
ROLE- Technical Support Executive (Jaipur Location)
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Teleperformance Mega off campus Drive 2023 – Frequently Asked Question ?
What is the Teleperformance selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the Teleperformance salary for freshers?
The average of 3-4 LPA is based on the reports of Glass door and Ambition Box.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.