Walk-in Drive at FIS for Team Member – Voice – US Process Roles . 12 pass , Any Graduate candidate can apply for the post.
Table of Contents
Walk-in Drive at FIS -Overview
- Company – FIS (Walk in)
- Role – Team Member – Voice – US Process
- Qualification – 12 pass , Any Graduate
- Experience – 0 – 5 years
- Location – Gurgaon
- Salary – 2.5lpa – 4,5lpa
ABOUT FIS COMPANY
FIS, or Fidelity National Information Services, is a global financial technology company headquartered in Jacksonville, Florida, USA. Founded in 1968, FIS has become a leading provider of technology solutions and services for the financial industry. The company offers a wide range of products and services, including banking and payments technology, wealth management, risk management, and consulting services. FIS plays a pivotal role in powering the digital transformation of financial institutions, enabling them to deliver innovative and secure financial services to customers worldwide. With a strong global presence and a commitment to innovation, FIS continues to shape the future of financial technology.
Walk-in Drive at FIS – Team Member – Voice – US Process Responsibilities
- Customer Support: Provide excellent customer service by addressing inquiries, resolving issues, or assisting with product/service-related questions. Ensure a positive customer experience during every interaction.
- Phone-Based Communication: Engage in phone conversations with customers in a professional and courteous manner. Listen actively to customer needs and provide clear and concise information or solutions.
- Product Knowledge: Possess a deep understanding of the company’s products or services to effectively assist customers and answer their questions. Stay updated on product changes or updates.
- Documentation: Maintain accurate and detailed records of customer interactions, including notes on inquiries, resolutions, and follow-up actions, using CRM (Customer Relationship Management) systems or other tools.
- Adherence to Processes: Follow established scripts, guidelines, and processes for handling customer inquiries, ensuring compliance with company policies and procedures. Consistently meet performance metrics, such as call quality and resolution times.
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Walk-in Drive at FIS -Skills Required
- Effective Communication: Strong verbal communication skills are essential. Team Members should be able to convey information clearly, listen actively to customer concerns, and respond with empathy and professionalism.
- Active Listening: Active listening skills help Team Members understand customer needs, concerns, and emotions during phone conversations. This enables them to provide relevant solutions and create a positive customer experience.
- Product Knowledge: A solid understanding of the company’s products or services is crucial. Team Members need to be well-informed to answer customer inquiries accurately and provide guidance effectively.
- Problem-Solving: Team Members should be adept at analyzing customer issues, identifying root causes, and finding solutions. They need to think on their feet to address customer concerns in real-time.
- Time Management: Effective time management skills are necessary for handling multiple customer interactions and meeting performance metrics. Team Members must prioritize tasks and manage their workload efficiently.
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HOW TO APPLY FOR THE Walk-in Drive at FIS INTERVIEW?
To apply for the FIS walk -in Interview Candidate need to walk in to the Venue that is given below.
FOR Gurgaon LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|Role||Team Member – Voice – US Process|
|Experience||0 – 5 years|
|Time||10.00 AM – 3.00 PM|
|walk-in Address:||402, I Park, Plot No. 15, Phase IV, Gurugram, Haryana 122016|
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Walk-in Drive at FIS – Frequently Asked Question?
What is the FIS walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.5lpa – 4,5lpa for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information