Walk-in Drive at Foundever for Chat process/Voice Process Roles . 12+ candidate can apply for the post.
Table of Contents
Walk-in Drive at Foundever -Overview
- Company – Foundever Walk-in
- Role – Chat process/Voice Process
- Qualification – 12+
- Experience – 0 – 2 years
- Location- Mumbai
- Salary – 1-3.5 LPA
ABOUT Foundever COMPANY
Foundever (previously known as Sitel) is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 170,000 employees and $4 billion in revenue.
Foundever started as a subsidiary of United Technologies before being bought by then-President James Lynch in 1985. It grew quickly and became the first telemarketing organization to go public in 1995. It expanded internationally in the 1990s and 2000s. Financial problems prompted layoffs and restructuring in 2001. In 2007, majority owner Onex Corporation de-listed Sitel from NASDAQ. Group Acticall, the current owner and operator, acquired Sitel in 2015.
Walk-in Drive at Foundever -Chat process/Voice Process Responsibilities
- Written Communication: Communicating with customers using written messages, ensuring clarity, professionalism, and proper grammar.
- Customer Support: Providing timely and effective assistance to customers through chat, addressing their inquiries, issues, or concerns.
- Product Knowledge: Having a strong understanding of the company’s products or services to provide accurate information and solutions to customers.
- Multitasking: Handling multiple chat conversations simultaneously while maintaining a high level of service quality.
- Product or Service Upselling: Promoting additional products or services to customers when appropriate, which may involve sales or upselling skills.
- Problem Resolution: Identifying and resolving customer issues or escalating complex problems to higher levels of support as needed.
- Knowledge Base Utilization: Using internal knowledge bases or tools to access information that helps in assisting customers.
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Walk-in Drive at Foundever -Skills Required
- Communication Skills:
- Excellent verbal and written communication skills.
- Active listening to understand customer concerns or inquiries.
- Ability to convey information clearly and concisely.
- Demonstrating empathy and understanding towards customers’ concerns.
- Handling difficult or upset customers with patience and empathy.
- Managing multiple chat conversations or phone calls simultaneously.
- Efficiently switching between tasks while maintaining a high level of service.
- Technical Proficiency:
- Familiarity with relevant software, CRM systems, and call center technology.
- Typing skills for chat processes, and ability to navigate computer systems.
- Quickly identifying and resolving customer issues.
- Offering solutions or escalating issues as necessary.
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HOW TO APPLY FOR THE Walk-in Drive at Foundever ?
To apply for the Walk-in Drive at Foundever Candidate need to walk in to the Venue that is given below.
FOR Mumbai LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|Role :||Chat process/Voice Process|
|Experience||0 – 2 years|
|Contact :||HR RAMESH PAL ( 07303443025 )|
|Date :||24 October – 30 October ,|
|Time :||11.30 AM – 8.00 PM|
|Address :||501 B1Wing Boomerang Building chandivli, Farm road Sakinaka andheri east|
Walk-in Drive at Foundever – Frequently Asked Question?
What is the Foundever walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 1-3.5 LPA. for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information