Walk-in Drive at HCL Tech for Customer Support /International Voice Process Executive/Email Support Associate Roles . 12pass,Any Graduate candidate can apply for the post.
Table of Contents
Walk-in Drive at HCL Tech -Overview
- Company – HCL Tech (Walk in)
- Role – Customer Support /International Voice Process Executive/Email Support Associate
- Qualification – 12pass,Any Graduate
- Experience – 0-2
- Location – Chennai/ Noida/Gurgaon
- Salary – 2-3.75 Lacs P.A.
ABOUT HCL Tech COMPANY
HCL Technologies, commonly known as HCL Tech, is a global information technology services and consulting company based in India. Founded in 1976, it has grown to become one of the largest IT firms in the world. HCL Tech offers a comprehensive range of services, including software development, digital transformation, IT consulting, and outsourcing solutions to clients across various industries. Known for its innovative approach, customer-centric philosophy, and commitment to sustainability, HCL Tech plays a pivotal role in driving technological advancements and digital solutions on a global scale.
Walk-in Drive at HCL Tech –International Voice Process Executive Responsibilities
- Inbound and Outbound Calls: Voice process executives handle both incoming and outgoing calls. They answer customer inquiries, address concerns, and sometimes make outbound calls for surveys, sales, or follow-ups.
- Customer Support: They provide customer support by resolving issues, troubleshooting problems, and offering solutions. This involves empathetic listening, problem-solving, and effective communication to ensure customer satisfaction.
- Product or Service Knowledge: Voice process professionals need to have a thorough understanding of the company’s products or services. This enables them to provide accurate information, answer questions, and guide customers effectively.
- Adherence to Protocols: Many voice process roles require following scripted responses or adhering to specific call protocols. This ensures consistency in customer interactions and compliance with company policies.
- Documentation: They maintain records of customer interactions, including call notes, inquiries, and resolutions. Proper documentation is essential for tracking customer history, follow-up actions, and reporting.
Walk-in Drive at HCL Tech –Email Support Associate Responsibilities
- Responding to customer inquiries, requests, or issues received via email promptly, professionally, and accurately.
- Crafting clear, concise, and empathetic email responses that address customer concerns.
- Investigating and troubleshooting customer problems, ensuring that they are resolved to the customer’s satisfaction.
- Escalating complex issues to higher-level support or relevant departments when necessary.
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Walk-in Drive at HCL Tech -Skills Required
- Excellent communication skills both verbal and written Mandatory.
- A problem-solving mind-set.
- The ability to multitask.
- Able to work well as an individual and as part of a team.
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HOW TO APPLY FOR THE Walk-in Drive at HCL Tech INTERVIEW?
To apply for the HCL Tech walk -in Interview Candidate need to walk in to the Venue that is given below.
FOR Chennai LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|0 – 1 years
|Nikhil Kumar / Nivethitha
|4th October – 6th October
|12.00 PM – 3.30 PM
|HCL Technologies, Ambattur, Chennai
FOR Noida LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|International Voice Process Executive
|4th October – 6th October
|, 11.30 AM – 4.30 PM
|A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59) Carry 1 CV, 1 ID Proof & Vaccination Certificate
FOR GURGAON LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|Email Support Associate
|Rohit Abraham Roy ( 9205045344 )
|3rd October – 6th October
|10.00 AM – 6.00 PM
|A-8&9, Block A, Sector 60, Noida, Uttar Pradesh-201301
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Walk-in Drive at HCL Tech – Frequently Asked Question?
What is the HCL Tech walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2-3.75 Lacs P.A. for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information