Walk-in Drive at HCLTech for Quality Analyst/Customer Success, Service Roles . Graduate/Post-graduate in any stream candidate can apply for the post.
Table of Contents
Walk-in Drive at HCLTech -Overview
- Company – HCLTech (Walk in)
- Role -Quality Analyst/Customer Success, Service
- Qualification – Graduate/Post-graduate in any stream
- Experience – 0-4
- Location – Lucknow/ Hyderabad
- Salary – 3-4.25 Lacs P.A.
ABOUT HCLTech COMPANY
HCL Technologies, often referred to as HCL Tech, is a global information technology services and consulting company headquartered in Noida, India. Founded in 1976, it has grown to become one of India’s leading IT services providers and has a significant global presence. HCL Tech offers a wide range of services, including IT consulting, software development, infrastructure management, and business process outsourcing. The company serves clients in various industries, such as technology, healthcare, financial services, and manufacturing, providing solutions to help businesses leverage technology for improved efficiency and competitiveness. HCL Technologies is known for its innovation and commitment to sustainability in the IT sector. Please note that the company’s profile and activities may have evolved since my last knowledge update in September 2021, so it’s advisable to check the latest information for a more up-to-date understanding of HCL Tech.
Walk-in Drive at HCLTech –Quality Analyst Responsibilities
- Able to identify quality of recommendations made on Advertisers’ campaigns by the Analysts, log them & capture.
- Required to replicate the troubleshooting & corroborate the solutions provided by the Analysts while handling Customer queries.
- Ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives.
- Responsibilities include agent-wise quality monitoring of transactions (chats, email, call recordings), team level quality analysis, conducting calibration, creative approvals, performing fraud audits and compliance audits, and defining and updating quality frameworks to match the workflows.
Walk-in Drive at HCLTech – Customer Success, Service Responsibilities
- Onboarding: Helping customers get started with the product or service, guiding them through the initial setup, and ensuring a smooth transition.
- Customer Engagement: Proactively engaging with customers to understand their needs, challenges, and goals. This involves regular communication to build strong relationships.
- Product Training and Education: Providing resources and training to help customers make the most of the product or service, often through tutorials, webinars, or documentation.
- Account Management: Acting as a liaison between the customer and the company, understanding the customer’s business objectives, and aligning the product or service to meet those objectives.
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Walk-in Drive at HCLTech-Skills Required
- Excellent written & spoken communication skills.
- Good to have – AdWords, Google Analytics, Google Merchant Center, Google Shopping Google,
Search Google Display and Youtube Ads
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HOW TO APPLY FOR THE Walk-in Drive at HCLTech ?
To apply for the Walk-in Drive at HCLTech Candidate need to walk in to the Venue that is given below.
FOR LUCKNOW LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|Role :||Customer Success, Service|
|Experience||0 – 1 years|
|Date :||2nd November – 11th November|
|Time :||9.30 AM – 5.30 PM|
|Address :||HCL Technologies Limited. Chak Gajaria Farms, HCL IT City, Sultanpur Road, Lucknow – 226016, Uttar Pradesh.|
FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|Role :||Quality Analyst|
|Experience||1 – 4 years|
|Contact||Aman/Shikha/Rohit ( 9911137500 )|
|Date :||2nd November – 3rd November|
|Time :||11.00 AM – 5.30 PM|
|Address :||HCL Tech – H08 – L2 – ODC-5, Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2 Hyderabad, India 500081|
Walk-in Drive at HCLTech – Frequently Asked Question?
What is the HCLTech walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3-4.25 Lacs P.A. for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information