Walk-in Drive at Sutherland for International Voice Process/Customer Support Associate role. 12 pass, Any Graduate candidate can apply for the post.
Table of Contents
Walk-in Drive at Sutherland -Overview
- Company – Sutherland (Walk in)
- Role -International Voice Process/Customer Support Associate
- Qualification – 12 pass, Any Graduate
- Experience – 0 – 3years
- Location –Chennai/Bhopal
- Salary – 2.5-3.25 Lacs P.A.
Walk-in Drive at Sutherland -ABOUT COMPANY
Sutherland is a global business process outsourcing (BPO) and technology services company. It specializes in providing a wide range of services to help businesses improve their operational efficiency and customer engagement. With a presence in over 40 countries, Sutherland offers services in areas such as customer support, technical support, finance and accounting, human resources, digital transformation, and analytics. The company leverages technology and data-driven solutions to deliver innovative and cost-effective services to clients across various industries, including telecommunications, healthcare, finance, and retail. Sutherland is known for its commitment to delivering exceptional customer experiences and driving business growth through its outsourcing and consulting services.
Walk-in Drive at Sutherland – International Voice Process Responsibilities
- Engaging with customers through inbound or outbound phone calls.
- Listening attentively to customer inquiries, concerns, or requests with empathy and patience.
- Developing a deep understanding of the products or services offered by the company.
- Staying updated on product/service information, policies, and procedures to provide accurate and timely assistance to customers.
- Maintaining detailed and accurate records of customer interactions, including notes on inquiries, resolutions, and follow-up actions.
- Ensuring data privacy and compliance with relevant regulations when handling customer information.
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Walk-in Drive at Sutherland – Customer Support Associate Responsibilities
- Customer Inquiries: Respond to customer inquiries and requests through various channels, such as phone, email, live chat, or social media.
- Issue Resolution: Investigate and resolve customer issues, complaints, or concerns in a timely and effective manner, ensuring customer satisfaction.
- Product/Service Knowledge: Develop a deep understanding of the company’s products or services to provide accurate information and solutions to customers.
- Technical Support: Provide technical assistance and troubleshooting guidance to customers facing issues with products or services.
- Order Processing: Assist customers with order placement, order status inquiries, and tracking, ensuring a smooth ordering process.
Walk-in Drive at Sutherland -Skills Required
- Effective verbal and written communication is paramount in customer care. Customer Care Executives must articulate information clearly, listen actively to customer concerns, and convey empathy and professionalism in their interactions.
- The ability to empathize with customers and remain patient, even in challenging situations, is vital. Demonstrating understanding and a willingness to assist can defuse tense situations and enhance customer satisfaction.
- Customer issues can vary widely in complexity. Customer Care Executives should be adept at analyzing problems, identifying root causes, and applying critical thinking to find appropriate solutions promptly.
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HOW TO APPLY FOR THE Walk-in Drive at Sutherland INTERVIEW?
To apply for the Sutherland walk -in Interview Candidate need to walk in to the Venue that is given below.
FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|Role||International US Voice Process|
|Contact no.||Felix ( 8248520981 )|
|Date||9th November – 16th November|
|Time||9.30 AM – 5.30 PM|
|walk-in Address:||Sutherland, A1 Block, Ground floor, Gateway office parks, Perungalathur, Chennai. Landmark – Opposite to Perungalathur Railway Station.|
FOR BHOPAL LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|Role||Customer Support Associates|
|Date||7th November – 16th November ,|
|Time||12.00 PM – 5.30 PM|
|walk-in Address:||IT Park Building, Plot No U 1 Emc It Park Campus Badwai Gandhi Nagar Bhopal, Madhya Pradesh, 462033|
Walk-in Drive at Sutherland – Frequently Asked Question?
What is the Sutherland walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2-3.5 Lacs P.A. for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.