Walk-in Drive at TCS hiring for Customer Service Roles. Full Time Graduates from B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Maths, Physics, Chemistry, Botany, Zoology) candidate can apply for the post.
Table of Contents
Walk-in Drive at TCS -Overview
- Company – TCS walk-in
- Role – Customer Service
- Qualification – Full Time Graduates from B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Maths, Physics, Chemistry, Botany, Zoology)
- Experience – Freshers
- Location – Mumbai
- Salary – 3 LPA – 5 LPA
Walk-in Drive at TCS -ABOUT COMPANY
Tata Consultancy Services (TCS) is a global IT services and consulting company headquartered in Mumbai, India. It is one of the largest IT services firms in the world and a part of the Tata Group. TCS offers a wide range of services, including software development, business process outsourcing, consulting, and IT infrastructure services to clients across various industries. With a strong focus on innovation and digital transformation, TCS has established itself as a leading player in the IT industry, serving clients in over 46 countries and employing a diverse workforce of skilled professionals.
Walk-in Drive at TCS- Customer Service Responsibilities
- Resolving Customer Issues: Customer service representatives are responsible for addressing and resolving customer inquiries, complaints, and issues in a timely and efficient manner. This may involve troubleshooting problems, providing solutions, or escalating issues to higher levels of support when necessary.
- Maintaining Professionalism: It’s essential for customer service personnel to maintain professionalism at all times, even when dealing with difficult or upset customers. This includes being patient, empathetic, and respectful.
- Providing Product or Service Information: Customer service teams should have a deep understanding of the company’s products or services. They are responsible for providing accurate and detailed information to customers, assisting them in making informed decisions.
- Communication: Effective communication is key. Customer service representatives should listen actively to customer concerns, ask clarifying questions, and provide clear, concise, and helpful responses. They may communicate through various channels such as phone, email, chat, or social media.
- Customer Education: Providing guidance to customers on how to use products or services effectively and efficiently can be a significant part of the role, especially for complex products.
- Conflict Resolution: Handling conflicts and difficult customers is part of the job. Customer service representatives should be skilled in de-escalating situations and finding amicable solutions to disputes.
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Walk-in Drive at TCS -Skills Required
- Communication Skills: Effective communication is at the core of customer service. Representatives should be able to express themselves clearly, listen actively to customer concerns, and adapt their communication style to the customer’s needs.
- Problem-Solving: The ability to identify issues, analyze them, and provide practical solutions is a key skill. Problem-solving may involve creative thinking and resourcefulness.
- Empathy: Understanding and empathizing with customers’ concerns and emotions is crucial for building rapport and resolving issues effectively.
- Patience: Dealing with frustrated or upset customers requires patience. Customer service representatives should remain calm and composed even in challenging situations.
- Active Listening: Active listening involves not just hearing what the customer is saying but understanding their needs, concerns, and emotions. It helps in addressing the root of the problem.
- Product/Service Knowledge: Customer service reps should have a deep understanding of the company’s products or services to answer inquiries accurately and provide guidance.
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HOW TO APPLY FOR THE Walk-in Drive at TCS INTERVIEW?
To apply for the Walk-in Drive at TCS Interview Candidate need to walk in to the Venue that is given below.
FOR Mumbai LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|Time||10.00 AM – 5.00 PM|
|walk-in Address:||Tata Consultancy Services Olympus, Bungalow, Hiranandani Estate, Hiranandani Estate-thane West, Thane – 400607|
Walk-in Drive at TCS– Frequently Asked Question?
What is the TCS walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.