Wipro Recruitment Drive for Process Associate, Service Desk Analyst, Associate Role. 12th / Any Graduate Candidates can apply fore the post.
Table of Contents
Wipro Recruitment Drive – OverView
- Company – Wipro
- Roles – Process Associate, Service Desk Analyst, Associate
- Qualifications – 12th / Any Graduate
- Location – Kolkata / Pune / Gurgaon / Noida / Mumbai / Chennai / Bangalore/ Hyderabad
- Work Experience – 0-3
- Salary – 2.8 LPA – 3.5 LPA
Wipro Recruitment Drive – ABOUT COMPANY
Wipro Limited is a global information technology services company headquartered in India. With a rich history spanning over 75 years, Wipro offers a wide range of IT services, consulting, and business process outsourcing solutions to clients across various industries. The company operates in diverse sectors, including technology, healthcare, manufacturing, financial services, and more. Wipro’s services encompass digital transformation, cloud computing, cybersecurity, analytics, application development, and infrastructure management, among others. The company has a strong focus on innovation, leveraging emerging technologies such as artificial intelligence, machine learning, and Internet of Things to deliver cutting-edge solutions. Wipro is known for its customer-centric approach, commitment to quality, and global delivery capabilities. With a vast global presence and a dedicated workforce, Wipro continues to be a prominent player in the global IT services industry, helping organizations navigate digital disruptions and achieve their business objectives.
Wipro Recruitment Drive – Process Associate Responsibilities
- Process Execution: Execute day-to-day operational tasks as per defined processes and guidelines. This may involve handling customer inquiries, processing transactions, managing documentation, or performing data entry tasks.
- Quality and Compliance: Ensure adherence to quality standards, process guidelines, and regulatory requirements. Follow established procedures, perform quality checks, and maintain accurate records to meet client expectations and maintain compliance.
- Customer Service: Provide excellent customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Handle customer interactions professionally and courteously, maintaining a customer-centric approach.
- Data Analysis and Reporting: Collect, analyze, and interpret data related to process metrics, performance indicators, and operational trends. Prepare reports, dashboards, or presentations to communicate findings and insights to stakeholders.
Wipro Recruitment Drive – Service Desk Analyst Responsibilities
- Technical Support: Provide technical assistance and support to end-users through various channels such as phone, email, or chat. Address and resolve technical issues related to hardware, software, applications, and network connectivity.
- Incident Management: Log, track, and manage incidents and service requests using incident management tools or ticketing systems. Follow established protocols to prioritize, escalate, and resolve issues within defined service level agreements (SLAs).
- Troubleshooting and Problem Resolution: Perform troubleshooting and problem-solving activities to identify the root cause of technical issues. Utilize knowledge bases, standard operating procedures, and technical expertise to provide timely and accurate solutions.
- Customer Service: Ensure a positive customer experience by delivering excellent customer service. Interact with end-users professionally, provide clear and concise communication, and maintain a customer-centric approach throughout interactions.
- Knowledge Management: Contribute to the creation and maintenance of knowledge articles, FAQs, and troubleshooting guides. Document solutions and best practices to facilitate knowledge sharing and enable self-service for end-users.
Wipro Recruitment Drive – Associate Responsibilities
- Task Execution: Execute assigned tasks or projects according to defined processes, guidelines, and timelines. This may involve data entry, documentation, research, coordination, or administrative tasks.
- Data Analysis and Reporting: Collect, analyze, and interpret data to generate reports, dashboards, or presentations. Prepare and present findings to stakeholders, highlighting key insights and recommendations.
- Documentation and Record-Keeping: Maintain accurate and up-to-date documentation, files, and records related to assigned tasks, projects, or workflows. Ensure data integrity, confidentiality, and proper record-keeping practices.
- Quality Assurance: Perform quality checks on deliverables to ensure accuracy, completeness, and adherence to defined standards. Identify and resolve errors or discrepancies to maintain quality and reliability.
- Collaboration and Teamwork: Collaborate with colleagues, team members, and cross-functional teams to achieve shared goals and deliver on projects or tasks. Foster effective communication, cooperation, and teamwork to drive productivity and performance.
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Wipro Recruitment Drive – Skills Required
- Communication Skills: Strong verbal and written communication skills to effectively interact with colleagues, customers, and stakeholders.
- Customer Service Orientation: Ability to deliver excellent customer service, understand customer needs, and provide timely and effective solutions.
- Problem-Solving: Strong problem-solving skills to analyze issues, identify root causes, and propose appropriate solutions.
- Technical Proficiency: Proficiency in relevant technical skills and tools related to the specific job role. This can include knowledge of software applications, data analysis tools, or technical support systems.
- Attention to Detail: Meticulous attention to detail to ensure accuracy and quality in executing tasks and handling customer inquiries.
HOW TO APPLY FOR Wipro Recruitment Drive ?
To apply for the Wipro Recruitment Drive interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Process Associate (Kolkata Location) – 0-1 Years of Experience
ROLE- Service Desk Analyst (Pune Location) – 1-3 Years of Experience
ROLE- Associate (Gurgaon Location) – 1-3 Years of Experience
ROLE- Associate (Noida Location) – 1-3 Years of Experience
ROLE- Associate (Mumbai Location) – 1-3 Years of Experience
ROLE- Associate Order Management (Chennai Location) 1-3 Years of Experience
ROLE- Associate (Bangalore Location) – 1-3 Years of Experience
ROLE- Service Desk Analyst (Hyderabad Location – 1-3 Years of Experience
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Wipro Recruitment Drive – Frequently Asked Question ?
What is the Wipro selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the Wipro salary for freshers?
The average of 2.8 LPA – 3.5 LPA is based on the reports of Glass door and Ambition Box.
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The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.