Steps To Apply for Alorica Recruitment 2024 · First of all, candidates must visit Alorica official website, i.e., www.alorica.com.
Table of Contents
Alorica Recruitment 2024 – Overview
- Company website – www.alorica.com
- Company – Alorica
- Role – Customer Experience Agent
- Qualification – Any Graduate
- Experience – 0-5 years
- Location – Mohali/ Bangalore
- Salary – 3 lpa – 4 lpa
ABOUT Alorica COMPANY
Alorica is a prominent global customer service outsourcing company. Founded in 1999 and headquartered in California, USA, it specializes in providing customer engagement and call center solutions for a wide range of industries, including telecommunications, healthcare, retail, and technology. Alorica employs a vast workforce across the globe and offers services such as customer support, sales, technical support, and back-office processes. The company is known for its commitment to delivering exceptional customer experiences and has a significant presence in the business process outsourcing (BPO) industry.
Alorica Recruitment 2024 – Roles & Responsibilities For Customer Experience Agent
- Resolve customer complaints and issues in a timely and professional manner, escalating complex cases to senior staff when necessary.
- Respond to customer inquiries and provide assistance via multiple communication channels (e.g., phone, email, chat).
- Identify and evaluate customer needs to recommend relevant products or services that meet their requirements.
- Collaborate with other departments to ensure seamless customer experiences and effective problem resolution.
- Maintain accurate records of customer interactions and transactions, documenting details and outcomes.
- Contribute to a positive customer experience by displaying empathy, patience, and a customer-centric approach in all interactions.
- Stay updated on company products, policies, and procedures to provide accurate information to customers.
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Alorica Recruitment 2024 – Skills Required For Customer Experience Agent
- Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
- Empathy and patience to understand and empathize with customer concerns.
- Proficiency in using customer relationship management (CRM) software to manage interactions and track customer information.
- Excellent communication skills, both verbal and written, to interact effectively with customers.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail to ensure accuracy in recording customer information and following up on inquiries.
- Adaptability to handle a variety of customer personalities and situations.
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HOW TO APPLY FOR Alorica Recruitment 2024 ?
To apply for the Alorica Recruitment 2024 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Experience Agent Role – Mohali
Customer Experience Agent Role – Bangalore
Alorica Recruitment 2024 – Frequently Asked Question?
What is the Alorica selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 4 LPA for the this role.
What is the role of customer experience agent?
Identifying customer needs and taking proactive steps to maintain positive experiences.
What is a customer experience job position?
A customer experience specialist helps improve the experience of guests and customers. As a customer experience specialist, you receive incoming calls and make outbound calls to customers in time-sensitive situations.
What does a customer service agent do?
A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
