Phone Banking Officer About the role: As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every
Table of Contents
ICICI Bank Mega off campus Drive – Overview
- Company – ICICI Bank
- Role – Phone Banking Officer
- Qualification – Any Graduate
- Experience – 0-5 Years
- Location – Chennai/Indore/Mumbai/Hyderabad
- Salary – 3 LPA – 5 LPA
ABOUT ICICI Bank COMPANY
ICICI Bank, headquartered in Mumbai, India, is one of the leading private sector banks in the country. Established in 1994, it offers a wide range of financial services, including retail banking, corporate banking, insurance, asset management, and more. The bank has a substantial presence both within India and internationally, with a focus on technological innovation and digital banking solutions. It has played a significant role in shaping the modern banking landscape in India and has garnered a strong customer base over the years.
ICICI Bank Mega off campus Drive – Roles & Responsibilities For Phone Banking Officer
- Product Information: Offering information about various banking products and services, including savings accounts, loans, credit cards, and investment options.
- Customer Service: Providing exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive experience during phone interactions.
- Account Management: Assisting customers with account-related activities, such as checking balances, transaction history, fund transfers, and updating personal information.
- Transaction Processing: Handling financial transactions, including fund transfers, bill payments, and other banking operations, in accordance with established procedures and security measures.
- Problem Resolution: Identifying and resolving customer issues or concerns, which may involve coordinating with other departments or higher-level customer support.
- Compliance and Security: Adhering to banking regulations and security protocols to protect customer information and ensure the integrity of financial transactions.
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ICICI Bank Mega off campus Drive – Skills Required For Phone Banking Officer
- Customer Service: Providing excellent customer service is a primary responsibility. Officers should be patient, empathetic, and customer-focused, ensuring customers have a positive experience.
- Product Knowledge: A good understanding of the bank’s products and services is essential. Officers should be able to explain different offerings and help customers make informed decisions.
- Communication Skills: Phone Banking Officers must have exceptional verbal and written communication skills. They need to convey information clearly, listen actively, and ask probing questions to understand and address customer needs.
- Banking Regulations: Knowledge of banking regulations and compliance is critical to ensure all transactions and interactions adhere to legal and security standards.
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HOW TO APPLY FOR ICICI Bank Mega off campus Drive 2023 ?
To apply for the ICICI Bank Mega off campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Phone Banking Officer Role – Chennai
Phone Banking Officer Role – Indore
Phone Banking Officer Role – Mumbai
Phone Banking Officer Role – Hyderabad
ICICI Bank Mega off campus Drive 2023 – Frequently Asked Question?
What is the ICICI Bank selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
