Sutherland Walkin Drive For Customer Support Associate/Senior Medical Coder/International Voice Process Executive role. 12 PASS, Any Graduate candidate can apply for the post
Table of Contents
Sutherland Walkin Drive -Overview
- Company Website-www.sutherlandglobal.com
- Company – Sutherland (Walk in)
- Role – Customer Support Associate/Senior Medical Coder/International Voice Process Executive
- Qualification –12 PASS,Any Graduate
- Experience – 0 – 5 years
- Location – chennai/hyderabad/mumbai/KOCHI
- Salary – 2.5-4.25 Lacs P.A.
Sutherland Walkin Drive – ABOUT COMPANY
Sutherland is a global business process outsourcing (BPO) and technology consulting company that specializes in providing a wide range of services to enhance business operations and customer experiences. Founded in 1986, Sutherland has grown to become a prominent player in the outsourcing industry, with a presence in over 30 countries.
The company offers services such as customer support, technical support, IT consulting, and business process transformation across various industries, including technology, healthcare, finance, and retail. Sutherland is known for its innovative solutions, digital capabilities, and commitment to delivering value to its clients by improving efficiency and fostering growth. With a focus on leveraging technology and data-driven insights, Sutherland continues to be a trusted partner for organizations seeking to optimize their business processes and stay competitive in the ever-evolving market.
Sutherland Walkin Drive -International Voice Process Executive Responsibilities
- Customer Interaction: Responding to customer inquiries, concerns, or issues through phone calls.
- Communication Skills: Demonstrating effective verbal communication to provide information, resolve problems, or offer assistance.
- Problem Solving: Identifying and resolving customer issues or escalating them to the appropriate department.
- Empathy: Understanding and empathizing with customer needs and concerns.
- Product/Service Knowledge: Maintaining a comprehensive understanding of the products or services offered by the company.
- Adherence to Scripts: Following predefined scripts or guidelines for consistent and accurate communication.
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Sutherland Walkin Drive –Customer Support Associate Responsibilities
- Responding to Customer Inquiries: Customer Support Associates handle incoming inquiries from customers via various channels such as phone calls, emails, live chat, or social media messages. They promptly address customer questions, concerns, and complaints.
- Providing Product or Service Information: They offer information about products or services to customers, including features, specifications, pricing, and availability. They may also assist customers in making informed purchasing decisions.
- Troubleshooting Technical Issues: Customer Support Associates help customers troubleshoot technical problems they encounter with products or services. This may involve walking customers through step-by-step solutions, performing diagnostic tests, or escalating complex technical issues to specialized support teams.
- Processing Orders and Returns: They assist customers with placing orders, processing payments, and tracking shipments. Additionally, they handle returns, exchanges, and refunds according to company policies.
- Resolving Billing and Payment Issues: Customer Support Associates address billing inquiries, discrepancies, and payment-related issues. They ensure accurate billing, resolve payment disputes, and assist customers with setting up or modifying payment methods.
Sutherland Walkin Drive – Skills Required
- Empathy: Empathy enables Customer Support Associates to understand customers’ perspectives, demonstrate understanding of their emotions, and provide personalized support tailored to their needs.
- Communication Skills: Clear and concise communication is essential for interacting with customers. Customer Support Associates should be able to articulate information, listen actively to customers’ concerns, and convey empathy effectively.
- Problem-Solving Skills: Customer Support Associates need to be adept at identifying issues, analyzing situations, and finding appropriate solutions to address customers’ problems efficiently.
HOW TO APPLY FOR THE Sutherland Walkin Drive INTERVIEW?
To apply for the Sutherland Walkin Drive Interview Candidate need to walk in to the Venue that is given below.
FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Support Associate |
| Experience | 0 – 3 years |
| Contact | shabana -8610938875 |
| Date | 15th March – 21st March , |
| Time | 11.00 AM – 3.30 PM |
| walk-in Address: | Shriram Gateway Office Parks No.16,Grand Southern Trunk Road, Balaji Nagar, New Perungalathur, Chennai,Tamil Nadu 600063 |
FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Senior Medical Coder |
| Experience | 1 – 5 years |
| Contact | N.Jyothi ( 9885122536 ) |
| Date | 12th March – 21st March , |
| Time | 9.30 AM – 5.30 PM |
| walk-in Address: | Address : C978+3WP, Lanco Hills Rd, Chaitanya Enclave, Khajaguda, Makthakousarali, Telangana 500089 ( 07th Floor Sutherland Office) |
FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | International Voice Process Executive |
| Experience | 0-1 years |
| Contact | HR Namira ( 8983201447 ) |
| Date | 12th March – 21st March , |
| Time | 1.00 PM – 6.00 PM |
| walk-in Address: | 5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708 |
FOR KOCHI LOCATION INTERESTED CANDIDATES CAN SEND THEIR RESUME TO THE GIVEN MAIL ID BELOW
| Role | Voice / Non-Voice Process |
| Experience | 0 – 3 years |
| Location | Kochi |
| E.mail | amal.krishna@sutherlandglobal.com |
Sutherland Walkin Drive – Frequently Asked Question?
What is the Sutherland Walkin Drive selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.5-4.25 Lacs P.A. for the this role.
What kind of company is Sutherland?
Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions
Is Sutherland a MNC?
Sutherland – Good Mnc company in Bpo
What kind of BPO is Sutherland?
Sutherland is a Business Process Outsourcing (BPO) and digital transformation agency specializing in engineer[ing] exceptional human experiences for its customers.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
